Collision Estimator: Drive Estimates, QC & Customer Experience

Crash Champions; Livonia (MI); On-site; USD 65,000 - 145,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Group Life Insurance

Disability Insurance

401k Retirement Plan with match

Referral Bonus (Cash From Crash)

5 Paid Holidays

Job summary

Crash Champions is seeking a customer-focused estimator to guide clients through the repair journey, explain insurance steps, and establish accurate estimates.

Responsibilities include initial and final estimates, managing vehicle repair progress, and maintaining open communication with customers. Experience with CCC One or Mitchell & Audatex is preferred; insurance liaison skills are helpful.

Qualifications

• Customer service skills required.
• Strong organization and multitasking abilities in a fast-paced environment.
• Knowledge of dealing with insurance partners preferred.
• Experience with multiple estimating systems (CCC One, Mitchell & Audatex) recommended.

Responsibilities

• Educate customers on the repair process, insurance procedures, customer rights, repair techniques, safety, and value.
• Completes initial estimates, writes full estimates after evaluation, and locks final estimates.
• Manage each repair throughout the process and ensure quality standards via in-process QC.
• Keep customers informed and provide the best possible experience.
• Pull and review data procedures with Body Technicians and complete post-scanning for each vehicle.
• Pre-close the final repair order, handle disbursement paperwork, address exceptions in the file and ensure carrier requirements are met.

Skills

Customer Service Skills

Organization & multitasking

Insurance knowledge

Tools

CCC One

Mitchell & Audatex

Job description

Crash Champions is seeking a customer-focused estimator to guide clients through the repair journey, explain insurance steps, and establish accurate estimates.

Responsibilities include initial and final estimates, managing vehicle repair progress, and maintaining open communication with customers. Experience with CCC One or Mitchell & Audatex is preferred; insurance liaison skills are helpful.