Collision Estimator | Customer-First Auto Repair Leader

Crash Champions; Dublin (CA); On-site; USD 73,000 - 155,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Group Life Insurance

Disability Insurance

401k Retirement Plan with match

Referral Bonus (Cash From Crash)

5 Paid Holidays

Job summary

Crash Champions is seeking a customer-facing estimator to guide vehicle repairs from intake to final QC.

Educate customers on repairs, insurance steps, and safety; complete initial estimates and lock final estimates after full evaluation; manage the repair with quality control.

Familiarity with CCC One, Mitchell or Audatex and insurance partners is preferred. We offer medical, dental, vision, life, disability, a 401(k) match, and paid holidays.

Qualifications

• Customer service skills required.
• Strong organization, multitasking and time management in a fast-paced environment.
• Knowledge of dealing with insurance partners preferred.
• Ability to work in a fast-paced environment.
• Experience with estimating systems such as CCC One, Mitchell, or Audatex.

Responsibilities

• Educate customers on the process of vehicle repairs, insurance procedures, customer rights, repair techniques, safety, and value.
• Completes initial estimates, write complete estimates after full disassembly and damage evaluation, and lock final estimates
• Manage each repair throughout the process and ensure Crash Champions' quality standards by performing in-process QC.
• Keep every customer fully informed and updated on the status of their vehicle and provide the best possible experience for our customers.
• Able to pull and review all data procedures for/with Body Technicians and complete post-scanning for each vehicle in the repair process
• Pre-close the final repair order, Handle disbursement paperwork, address exceptions in the file and ensure carrier specific requirements are complete

Skills

Customer Service

Organization & multitasking

Insurance knowledge

Fast-paced environment adaptation

Estimating systems knowledge

Tools

CCC One

Mitchell

Audatex

Job description

Crash Champions is seeking a customer-facing estimator to guide vehicle repairs from intake to final QC.

Educate customers on repairs, insurance steps, and safety; complete initial estimates and lock final estimates after full evaluation; manage the repair with quality control.

Familiarity with CCC One, Mitchell or Audatex and insurance partners is preferred. We offer medical, dental, vision, life, disability, a 401(k) match, and paid holidays.