Collision Estimator: Drive Customer Experience & Repairs

Boyd Group; Marietta (GA); Vor Ort; USD 54.000 - 77.000; Vollzeit

Benefits dieser Stelle

Paid time off (PTO)

Paid parental leave

Health insurance from Day 1

401(k) with match

Disability & life insurance

Education opportunities

Uniform stipend

Daily pay option

Zusammenfassung

Gerber Collision & Glass in Marietta, GA seeks an Estimator to deliver an exceptional customer experience, assess vehicle damage, and prepare accurate repair estimates, coordinating with customers and insurers to keep everyone informed.

You will participate in team walks, ensure DRP compliance, and pursue I-CAR training. A high school diploma and basic computer skills are required; valid driver's license preferred.

Qualifikationen

• Knowledge of Repairs and OE Guidelines
• High School Diploma or equivalent
• Awareness of where to look for answers
• Basic Computer Skills
• Compliance for DRP’s Minimum of 1-year experience
• Willingness to complete I-CAR Training
• Valid Driver’s License

Aufgaben

• Document and update all customer interactions with pertinent details
• Provide accurate and timely information guiding customers through the repair process
• Ensure compliance with insurance client requirements and metrics
• Adhere to WOW Operating Ways for drop-offs, planning, communication, and delivery
• Communicate customer requests to appropriate team members
• Maintain positive energy when greeting customers in person and on the phone
• Understand required Insurance programs and procedures
• Participate in daily production walks with Management
• Support team members when required
• Attend monthly Health & Safety meetings or training sessions
• Attend training sessions and workshops as recommended by Store Manager

Kenntnisse

Customer service

Communication

Microsoft Office

I-CAR Training

Ausbildung

High School Diploma or equivalent

Tools

CRM software

Auto repair estimating software

DRP systems

Jobbeschreibung

Gerber Collision & Glass in Marietta, GA seeks an Estimator to deliver an exceptional customer experience, assess vehicle damage, and prepare accurate repair estimates, coordinating with customers and insurers to keep everyone informed.

You will participate in team walks, ensure DRP compliance, and pursue I-CAR training. A high school diploma and basic computer skills are required; valid driver's license preferred.