Collision Estimator - Customer Experience Lead

Classic Collision Corporate Services LLC; Beaumont (TX); On-site; USD 40,000 - 75,000; Full time

Benefits offered by this job

Supportive Team Culture

Company match 401K

Paid Time Off - 6 Paid Holidays

Rewarding Work

Job summary

Classic Collision is hiring a Collision Estimator who will manage customer communications from drop-off to delivery, prepare estimates for customers and insurers, and coordinate with insurance partners to optimize the claim experience.

The role requires strong organizational skills, writing clarity, and familiarity with estimating systems (CCC1 preferred). Background checks and a valid driver’s license are required.

Qualifications

• Must be at least 18 years of age.
• Valid Driver's License Required.
• Ability to provide clear, concise information in writing, via phone and in-person.
• Familiar with estimating systems CCC1 preferred.
• I-CAR / ASE certification preferred.
• Strong organizational skills.
• Successful completion of background check required.

Responsibilities

• Serves as the primary point of contact for the customer throughout the repair process from the point of drop-off through the delivery of the completed vehicle.
• Prepares estimate for customer and or insurance partners according to manufacturer and Classic Collision guidelines.
• Partners with the insurance companies to manage customers claim to ensure the best customer experience.
• Maintains communication with customers providing updates on repair process.
• Coordinates with technicians to confirm all aspects of the damages are identified.
• Maintains customer satisfaction scores according to company standards.
• Perform quality inspection prior to vehicle delivery to the customer.
• Perform other related duties as assigned.

Skills

CCC1 estimating system

Communication

Organizational skills

Customer service focus

Education

I-CAR / ASE certification preferred

Tools

CCC1 estimating software

Basic computer skills

Job description

Classic Collision is hiring a Collision Estimator who will manage customer communications from drop-off to delivery, prepare estimates for customers and insurers, and coordinate with insurance partners to optimize the claim experience.

The role requires strong organizational skills, writing clarity, and familiarity with estimating systems (CCC1 preferred). Background checks and a valid driver’s license are required.