Collision Estimator: Deliver Elite Repair Experience

Gerber Collision (Wisconsin), Inc; Sauk City (WI); On-site; USD 47,000 - 80,000; Full time

Benefits offered by this job

Annual PTO

Paid Parental Leave

6 paid holidays

Medical, Prescription Drug, Dental & V

401(k) Retirement Plan with company 4+

Life Insurance

Continuing Education Opportunities

Safety Glasses

Uniform Stipend

Voluntary Daily Pay

Job summary

Gerber Collision & Glass is seeking an Estimator to deliver an exceptional customer experience by creating estimates and coordinating repair needs with customers and insurance companies throughout the repair process.

The Estimator will assess vehicle damage, document needed repairs and parts, and align with team members to achieve KPIs in the repair facility. Minimum 1 year of experience and I-CAR training readiness are required, along with a high school diploma and a valid driver's license.

Qualifications

• Knowledge of Repairs and OE Guidelines.
• High School Diploma or equivalent.
• Minimum of 1-year experience.
• Must be willing to complete I-CAR Training.
• Valid Driver's License.

Responsibilities

• Ensure every customer interaction is documented, updated efficiently and accurately with pertinent details
• Provide Customer with accurate and timely information, guiding them through the repair process and ensuring that they receive excellent customer service
• Ensure compliance with all insurance client requirements, processes and metrics
• Ensure compliance with all WOW Operating Ways regarding customer drop-offs, repair planning, customer communication, and delivery
• Communicate all customer requests and needs to appropriate team members
• Provides positive energy when greeting customers in person and on the phone
• Understanding of all required Insurance programs and procedures
• Participate in daily production walks with the Management Team, as required
• Support all team members when required
• Participate in monthly Health & Safety and staff meeting (if required)
• Attend training, information sessions and workshops recommended by Store Manager
• Maintain the store's KPIs by maximizing role performance
• Uphold the company's Core Values : Honesty, Integrity & Respect

Skills

Knowledge of Repairs & OE Guidelines

1 year experience

Valid Driver's License

Basic Computer Skills

Education

High School Diploma or equivalent

Tools

I-CAR Training

Job description

Gerber Collision & Glass is seeking an Estimator to deliver an exceptional customer experience by creating estimates and coordinating repair needs with customers and insurance companies throughout the repair process.

The Estimator will assess vehicle damage, document needed repairs and parts, and align with team members to achieve KPIs in the repair facility. Minimum 1 year of experience and I-CAR training readiness are required, along with a high school diploma and a valid driver's license.