Collision Estimator: Deliver Elite Customer Experience

Boyd Group; Naples (FL); Híbrido; USD 55 000 - 77 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

PTO

Parental leave

Holidays

Health/Dental/Vision insurance

401(k) with match

Disability & Life Insurance

Voluntary Life Insurance

Education opportunities

Safety glasses

Uniform stipend

Daily Pay option

Resumo da oferta

Gerber Collision & Glass in the United States seeks an Estimator to deliver exceptional customer service while creating estimates and coordinating repairs. You’ll document damages, update insurance companies, and align with the team to hit KPIs.

Responsibilities include communicating with customers and staff, ensuring DRP compliance, and actively participating in safety and training sessions. A valid license and basic computer skills are required.

Qualificações

• Knowledge of Repairs and OE Guidelines.
• Awareness of where to look for answers.
• Basic Computer Skills.
• Compliance for DRP’s Minimum of 1-year experience.
• Must be willing to complete I-CAR Training.
• Valid Driver’s License.

Responsabilidades

• Ensure every customer interaction is documented, updated efficiently and accurately with pertinent details
• Provide Customer with accurate and timely information, guiding them through the repair process and ensuring that they receive excellent customer service
• Ensure compliance with all insurance client requirements, processes and metrics
• Ensure compliance with all WOW Operating Ways regarding customer drop-offs, repair planning, customer communication, and delivery
• Communicate all customer requests and needs to appropriate team members
• Provides positive energy when greeting customers in person and on the phone
• Understanding of all required Insurance programs and procedures
• Participate in daily production walks with the Management Team, as required
• Support all team members when required
• Participate in monthly Health & Safety and staff meeting (if required)
• Attend training, information sessions and workshops recommended by Store Manager

Conhecimentos

Knowledge of Repairs and OE Guidelines

Awareness of where to look for answers

Basic Computer Skills

I-CAR Training

Valid Driver’s License

Formação académica

High School Diploma or equivalent

Descrição da oferta de emprego

Gerber Collision & Glass in the United States seeks an Estimator to deliver exceptional customer service while creating estimates and coordinating repairs. You’ll document damages, update insurance companies, and align with the team to hit KPIs.

Responsibilities include communicating with customers and staff, ensuring DRP compliance, and actively participating in safety and training sessions. A valid license and basic computer skills are required.