Collision Estimator | Customer Experience Champion

Mobile Auto Solutions, LLC; Huntsville (AL); On-site; USD 55,000 - 77,000; Full time

Benefits offered by this job

Annual PTO

Parental leave

6 paid holidays

Medical, Dental & Vision

401(k) Retirement Plan with company 
+

Short-Term Disability & Life Insurance

Education opportunities

Uniform stipend

Daily Pay option

Job summary

Gerber Collision & Glass is seeking an Estimator to deliver exceptional customer experiences while creating accurate repair estimates and coordinating customer needs with insurance providers. You will document communications, plan repairs, and ensure alignment with the team to meet facility KPIs.

The role emphasizes knowledge of OE guidelines, DRP processes, and may require I-CAR training. A high school diploma, basic computer skills, and a valid driver's license are required.

Qualifications

• Knowledge of Repairs and OE Guidelines
• Awareness of where to look for answers
• Compliance for DRP’s Minimum of 1-year experience
• Must be willing to complete I-CAR Training
• Valid Driver’s License

Responsibilities

• Ensure every customer interaction is documented, updated efficiently and accurately with pertinent details
• Provide Customer with accurate and timely information, guiding them through the repair process and ensuring that they receive excellent customer service
• Ensure compliance with all insurance client requirements, processes and metrics
• Ensure compliance with all WOW Operating Ways regarding customer drop-offs, repair planning, customer communication, and delivery
• Communicate all customer requests and needs to appropriate team members
• Provides positive energy when greeting customers in person and on the phone
• Understanding of all required Insurance programs and procedures
• Participate in daily production walks with the Management Team, as required
• Support all team members when required
• Participate in monthly Health & Safety and staff meeting (if required)
• Attend training, information sessions and workshops recommended by Store Manager

Skills

Basic Computer Skills

1-year DRP experience

Valid Driver's License

I-CAR Training

Education

High School Diploma or equivalent

Job description

Gerber Collision & Glass is seeking an Estimator to deliver exceptional customer experiences while creating accurate repair estimates and coordinating customer needs with insurance providers. You will document communications, plan repairs, and ensure alignment with the team to meet facility KPIs.

The role emphasizes knowledge of OE guidelines, DRP processes, and may require I-CAR training. A high school diploma, basic computer skills, and a valid driver's license are required.