Collision Estimator: Damage Assessment & Client Advocate

Boyd Group; Hammond (IN); On-site; USD 50,000 - 100,000; Full time

Benefits offered by this job

Annual PTO

Paid parental leave

6 paid holidays

Insurance starting day 1

401(k) with company match

Short-Term Disability & Life Insurance

CE opportunities

Safety glasses provided

Uniform stipend

Voluntary Daily Pay

Job summary

Gerber Collision & Glass in Hammond, IN is seeking an Estimator to deliver an exceptional customer experience by creating accurate vehicle repair estimates, coordinating repairs, and communicating with customers and insurers throughout the process.

You will assess damage, document repairs and parts, and help the team meet KPIs while maintaining a strong focus on customer service and DRP compliance.

Qualifications

• Knowledge of Repairs and OE Guidelines.
• Basic Computer Skills.
• Compliance for DRP’s Minimum of 1-year experience.
• Must be willing to complete I-CAR Training.
• Valid Driver’s License.

Responsibilities

• Ensure every customer interaction is documented, updated efficiently and accurately with pertinent details.
• Provide Customer with accurate and timely information, guiding them through the repair process and ensuring that they receive excellent customer service.
• Ensure compliance with all insurance client requirements, processes and metrics.
• Ensure compliance with all WOW Operating Ways regarding customer drop-offs, repair planning, customer communication, and delivery.
• Communicate all customer requests and needs to appropriate team members.
• Provides positive energy when greeting customers in person and on the phone.
• Understanding of all required Insurance programs and procedures.
• Participate in daily “production walks” with the Management Team, as required.
• Support all team members when required.
• Participate in monthly Health & Safety and staff meeting (if required).
• Attend training, information sessions and workshops recommended by Store Manager.

Skills

Knowledge of Repairs and OE Guidelines

Basic Computer Skills

Compliance for DRP’s

I-CAR Training willingness

Valid Driver’s License

Awareness of where to look for answers

Education

High School Diploma or equivalent

Job description

Gerber Collision & Glass in Hammond, IN is seeking an Estimator to deliver an exceptional customer experience by creating accurate vehicle repair estimates, coordinating repairs, and communicating with customers and insurers throughout the process.

You will assess damage, document repairs and parts, and help the team meet KPIs while maintaining a strong focus on customer service and DRP compliance.