Collision Estimator: Drive Customer Experience & Repairs

Gerber Collision & Glass (Kansas), Inc.; Springfield (MO); On-site; USD 49,000 - 70,000; Full time

Benefits offered by this job

PTO

Parental leave

6 paid holidays

Insurance on day 1

401(k) with match

Disability & Life Insurance

Continuing education

Safety glasses provided

Uniform stipend

Daily pay option

Job summary

Gerber Collision & Glass is seeking an Estimator to provide an outstanding customer experience by accurately assessing vehicle damage, coordinating repairs, and communicating with customers and insurers throughout the process.

The role emphasizes strict adherence to company standards, collaboration with the management team, and participation in safety and training sessions to drive exceptional results.

Qualifications

• Knowledge of vehicle repairs and OE guidelines.
• High School Diploma or equivalent.
• Awareness of where to look for answers.
• Basic computer skills.
• Compliance for DRP’s.
• Minimum of 1-year experience required.
• I-CAR training and driver's license may be required.

Responsibilities

• Document and update customer interactions accurately and promptly.
• Provide timely information to customers guiding them through repair.
• Ensure compliance with insurance requirements and WOW processes.
• Communicate customer requests to team members.
• Support production walks and team needs as required.
• Attend health & safety meetings and trainings as needed.

Skills

Repair knowledge

OE guidelines

High school diploma

Basic computer skills

DRP compliance

1 year experience

I-CAR training

Valid driver's license

Education

High School Diploma

Job description

Gerber Collision & Glass is seeking an Estimator to provide an outstanding customer experience by accurately assessing vehicle damage, coordinating repairs, and communicating with customers and insurers throughout the process.

The role emphasizes strict adherence to company standards, collaboration with the management team, and participation in safety and training sessions to drive exceptional results.