Collision Estimator: Customer-Focused Repair Planner

Boyd Group Services; Pooler (GA); On-site; USD 52,000 - 76,000; Full time

Benefits offered by this job

Annual PTO

Parental Leave

Paid Holidays

Medical Insurance

401(k) Plan

Disability & Life Insurance

Continuing Education Opportunities

Safety Glasses

Uniform Stipend

Daily Pay

Job summary

Gerber Collision & Glass is seeking an Estimator to deliver an exceptional customer experience by preparing accurate estimates and coordinating repair needs with customers and insurers. You’ll document damage, specify parts and repairs, and align with the team to meet KPIs.

You will ensure clear communication, follow insurance program requirements, and participate in daily team activities. Minimum one year DRP experience and I-CAR training are preferred. This role reports to the Store Manager.

Qualifications

• Knowledge of Repairs and OE Guidelines.
• High School Diploma or equivalent.
• Awareness of where to look for answers.
• Basic Computer Skills.
• Compliance for DRP’s Minimum of 1-year experience.
• Must be willing to complete I-CAR Training.
• Valid Driver’s License.

Responsibilities

• Ensure every customer interaction is documented, updated efficiently and accurately with pertinent details.
• Provide customer with accurate and timely information, guiding them through the repair process and ensuring excellent customer service.
• Ensure compliance with all insurance client requirements, processes and metrics.
• Ensure compliance with WOW Operating Way’s regarding customer drop-offs, repair planning, customer communication, and delivery.
• Communicate all customer requests and needs to appropriate team members.
• Provide positive energy when greeting customers in person and on the phone.
• Understand all required Insurance programs and procedures.
• Participate in daily production walks with the Management Team, as required.
• Support all team members when required.
• Attend monthly Health & Safety and staff meetings (if required).
• Attend training, information sessions and workshops recommended by Store Manager.
• Maintain the store’s KPIs by maximizing role performance.
• Uphold the company’s Core Values: Honesty, Integrity & Respect.

Skills

Awareness of where to look for answers

Basic Computer Skills

Education

High School Diploma or equivalent

I-CAR Training

Job description

Gerber Collision & Glass is seeking an Estimator to deliver an exceptional customer experience by preparing accurate estimates and coordinating repair needs with customers and insurers. You’ll document damage, specify parts and repairs, and align with the team to meet KPIs.

You will ensure clear communication, follow insurance program requirements, and participate in daily team activities. Minimum one year DRP experience and I-CAR training are preferred. This role reports to the Store Manager.