Collision Estimator: Customer-Focused Repair Liaison

Classic Collision Corporate Services LLC; Douglasville (GA); On-site; USD 50,000 - 75,000; Full time

Benefits offered by this job

Supportive Team Culture

Company match 401K

Paid Time Off - 6 Paid Holidays

Rewarding Work

Job summary

Classic Collision in Douglasville, GA, is actively seeking a Collision Estimator to manage the repair journey from drop-off to delivery. You will prepare estimates for customers and insurers per guidelines, while coordinating with insurance partners to ensure a smooth claims process.

The role emphasizes clear communication, robust organization, and commitment to customer service, with a focus on achieving high-quality repair outcomes.

Qualifications

• Clear, concise information in writing, via phone and in-person.
• Strong organizational skills and attention to detail.
• Background check required.

Responsibilities

• Serves as the primary point of contact for the customer throughout the repair process from drop-off to delivery.
• Prepares estimate for customer and/or insurance partners according to manufacturer and Classic Collision guidelines.
• Partners with insurance companies to manage the customer’s claim for best experience.
• Maintains communication with customers with updates on repair progress.
• Coordinates with technicians to confirm all damages are identified.
• Maintains customer satisfaction scores according to company standards.
• Performs quality inspection prior to vehicle delivery.
• Performs other related duties as assigned.

Skills

Clear communication

Organizational skills

Driver's license

Education

I-CAR / ASE certification

Tools

CCC1 estimating system

Job description

Classic Collision in Douglasville, GA, is actively seeking a Collision Estimator to manage the repair journey from drop-off to delivery. You will prepare estimates for customers and insurers per guidelines, while coordinating with insurance partners to ensure a smooth claims process.

The role emphasizes clear communication, robust organization, and commitment to customer service, with a focus on achieving high-quality repair outcomes.