Collision Estimator & Customer Experience Lead

Classic Collision Corporate Services LLC; Duluth (GA); Hybrid; USD 40,000 - 80,000; Full time

Benefits offered by this job

Supportive Team Culture

Company match 401K

Paid Time Off - 6 Paid Holidays

Rewarding Work

Job summary

Classic Collision is hiring a Collision Estimator in Duluth, GA. The role focuses on guiding customers through the repair process, preparing estimates for customers and insurers, and coordinating with insurers and technicians to ensure a smooth, transparent claims experience.

The position emphasizes customer service, accurate estimating, and collaboration with insurance partners to deliver high-quality vehicle repairs.

Qualifications

• Must be at least 18 years of age.
• Valid Driver's License Required.
• Familiar with estimating systems CCC1 preferred.
• I-CAR / ASE certification preferred.
• Strong organizational skills.
• Successful completion of background check required.

Responsibilities

• Serves as the primary point of contact for the customer throughout the repair process from the point of drop-off through the delivery of the completed vehicle.
• Prepares estimate for customer and or insurance partners according to manufacturer and Classic Collision guidelines.
• Partners with the insurance companies to manage customers claim to insure the best customer experience.
• Maintains communication with customers providing updates on repair process.
• Coordinates with technicians to confirm all aspects of the damages are identified.
• Maintains customer satisfaction scores according to company standards.
• Perform quality inspection prior to vehicle delivery to the customer.
• Perform other related duties as assigned.

Skills

18+ years

Valid Driver's License

Clear communication

Strong organizational skills

Background check

Tools

CCC1 estimating system

I-CAR / ASE certification (preferred)

Job description

Classic Collision is hiring a Collision Estimator in Duluth, GA. The role focuses on guiding customers through the repair process, preparing estimates for customers and insurers, and coordinating with insurers and technicians to ensure a smooth, transparent claims experience.

The position emphasizes customer service, accurate estimating, and collaboration with insurance partners to deliver high-quality vehicle repairs.