Collision Estimator: Customer‑Focused Auto Claims & Repairs

Classic Collision; Cornelius (NC); On-site; USD 42,000 - 70,000; Full time

Benefits offered by this job

Paid Weekly

Continuous Training

Supportive Team Culture

401K match

Medical/Dental/Vision

Paid Time Off - 6 Paid Holidays

Rewarding Work

Job summary

Classic Collision is seeking a Collision Estimator to join our team in the repair process from drop-off to delivery. You will prepare estimates for customers and insurance partners following manufacturer guidelines and company standards.

You will coordinate with insurance companies to manage claims and maintain clear communication with customers about progress, while working with technicians to identify all damages and ensure quality outcomes.

Qualifications

• Must be at least 18 years of age.
• Valid Driver's License Required.
• Ability to provide clear, concise information in writing, via phone and in-person.
• Prior collision estimating experience preferred.
• Familiar with estimating systems CCC1 preferred.
• I-CAR / ASE certification preferred.
• Strong organizational skills.

Responsibilities

• Serves as the primary point of contact for the customer throughout the repair process from the point of drop-off through the delivery of the completed vehicle.
• Prepares estimate for customer and or insurance partners according to manufacturer and Classic Collision guidelines.
• Partners with the insurance companies to manage customers claim to insure the best customer experience.
• Maintains communication with customers providing updates on repair process.
• Coordinates with technicians to confirm all aspects of the damages are identified.
• Maintains customer satisfaction scores according to company standards.
• Perform quality inspection prior to vehicle delivery to the customer.
• Perform other related duties as assigned.

Skills

Organizational skills

Collision estimating

CCC1 estimating system

I-CAR / ASE certification

Clear communication

Tools

CCC1 estimating system

Job description

Classic Collision is seeking a Collision Estimator to join our team in the repair process from drop-off to delivery. You will prepare estimates for customers and insurance partners following manufacturer guidelines and company standards.

You will coordinate with insurance companies to manage claims and maintain clear communication with customers about progress, while working with technicians to identify all damages and ensure quality outcomes.