Collision Estimator: Customer-First Repair Lead

Crash Champions; Charleston (SC); Sur place; USD 65 000 - 136 000; Plein temps

Avantages offerts par ce poste

Medical Insurance

Dental Insurance

Vision Insurance

Group Life Insurance

Disability Insurance

401k Retirement Plan with match

Referral Bonus

5 Paid Holidays

Résumé du poste

Crash Champions, a fast-growing, founder-led MSO with over 650 locations across 38 states, is looking for a customer-focused team member in its collision repair network. You will educate customers on the repair process, insurance procedures, customer rights, and the value of our workmanship, while upholding the company’s high standards.

From initial estimates to final QC, you’ll manage each repair, review data with body technicians, pre-close the repair order, and handle paperwork and carrier

Qualifications

• Customer service skills and ability to communicate clearly.
• Organization and multi-tasking in a fast-paced environment.
• Knowledge of dealing with Insurance partners preferred.
• Experience with estimating systems (CCC One, Mitchell, Audatex) preferred.

Responsabilités

• Educate customers on the process of vehicle repairs, insurance procedures, customer rights, repair techniques, safety, and value.
• Completes initial estimates, write complete estimates after full disassembly and damage evaluation, and lock final estimates
• Manage each repair throughout the process and ensure Crash Champions’ quality standards by performing in-process QC.
• Keep every customer fully informed and updated on the status of their vehicle and provide the best possible experience for our customers.
• Able to pull and review all data procedures for/with Body Technicians and complete post-scanning for each vehicle in the repair process
• Pre-close the final repair order, Handle disbursement paperwork, address exceptions in the file and ensure carrier specific requirements are complete

Connaissances

Customer Service Skills

Organization

Time Management

Insurance Knowledge

Estimating Systems

Description du poste

Crash Champions, a fast-growing, founder-led MSO with over 650 locations across 38 states, is looking for a customer-focused team member in its collision repair network. You will educate customers on the repair process, insurance procedures, customer rights, and the value of our workmanship, while upholding the company’s high standards.

From initial estimates to final QC, you’ll manage each repair, review data with body technicians, pre-close the repair order, and handle paperwork and carrier