Collision Estimator: Customer-Focused Repair Guide

Gerber Collision (Tennessee), Inc.; Richland (TN); Vor Ort; USD 70.000 - 90.000; Vollzeit

Benefits dieser Stelle

PTO

Parental Leave

Insurance Day 1

401(k) match

Disability & Life

Education opportunities

Safety glasses

Uniform stipend

Daily pay option

Zusammenfassung

Gerber Collision & Glass in Tennessee is seeking a customer-focused team member to document every interaction, guide customers through the repair process, and ensure timely and accurate information is shared with both customers and insurance partners.

You will participate in daily production walks, support team members, and uphold WOW standards for drop-offs, scheduling, and communication. A High School diploma and valid driver's license are required; I-CAR training is encouraged.

Qualifikationen

• Knowledge of repairs and OE guidelines.
• High School Diploma or equivalent.
• Basic computer skills.
• DRP compliance knowledge with at least 1 year experience.
• I-CAR training is required or will be completed.

Aufgaben

• Document and update every customer interaction accurately.
• Guide customers through the repair process and provide timely information.
• Ensure compliance with all insurance client requirements and procedures.
• Adhere to WOW Operating Ways for customer drop-offs, repair planning, and communication.
• Communicate customer requests to appropriate team members.
• Provide positive energy when greeting customers in person and on the phone.
• Understand required Insurance programs and procedures.
• Participate in daily production walks with the Management Team.

Kenntnisse

Repairs knowledge

OE guidelines

Basic computer skills

DRP compliance

Driver's license

Ausbildung

High School Diploma or Equivalent

Tools

I-CAR Training

Jobbeschreibung

Gerber Collision & Glass in Tennessee is seeking a customer-focused team member to document every interaction, guide customers through the repair process, and ensure timely and accurate information is shared with both customers and insurance partners.

You will participate in daily production walks, support team members, and uphold WOW standards for drop-offs, scheduling, and communication. A High School diploma and valid driver's license are required; I-CAR training is encouraged.