Collision Estimator - Customer-Focused Repair Estimates (Commission)

JHCC Holdings LLC; Bolivar (MO); On-site; USD 68,000 - 97,000; Full time

Job summary

The Boyd Group Bolivar location is seeking an Estimator to deliver exceptional customer experiences by accurately assessing vehicle damage, detailing repairs and parts replacement, and communicating with customers and insurers throughout the repair process.

The role emphasizes adherence to DRP and insurance requirements, with potential bonuses and commissions based on location and performance, offering a strong salary and benefits package.

Qualifications

• Knowledge of Repairs and OE Guidelines.
• Basic Computer Skills and DRP compliance.
• Minimum 1 year experience in repair environment.

Responsibilities

• Document and update all customer interactions accurately.
• Provide accurate information and guide customers through repair process.
• Ensure compliance with insurance client requirements and DRP procedures.
• Follow WOW Operating Ways for drop-offs, planning, communication, and delivery.
• Communicate customer requests to team members.
• Greet customers with positive energy in person and by phone.
• Understand insurance programs and procedures.
• Participate in daily production walks with management.
• Support team members as needed.
• Attend monthly Health & Safety meetings and trainings.

Skills

Customer service

Basic computer skills

DRP knowledge

Education

High School Diploma or equivalent

I-CAR Training

Valid Driver’s License

Job description

The Boyd Group Bolivar location is seeking an Estimator to deliver exceptional customer experiences by accurately assessing vehicle damage, detailing repairs and parts replacement, and communicating with customers and insurers throughout the repair process.

The role emphasizes adherence to DRP and insurance requirements, with potential bonuses and commissions based on location and performance, offering a strong salary and benefits package.