Collision Estimator: Customer‑Focused Claims & Estimates

Classic Collision; Conyers (GA); On-site; USD 50,000 - 80,000; Full time

Benefits offered by this job

Paid Weekly

Continuous Training

Supportive Team Culture

Company match 401K

Medical/Dental/Vision

Paid Time Off - 6 Paid Holidays

Rewarding Work

Job summary

Classic Collision is seeking a Collision Estimator to serve as the primary contact for customers from drop-off to delivery. You will prepare estimates for customers and insurance partners while coordinating with insurers and technicians to ensure accurate damages are identified and a smooth claims process.

The role emphasizes integrity, customer service, and teamwork. The position offers paid weekly payroll, ongoing training, and a supportive team culture.

Qualifications

• Must be at least 18 years of age.
• Valid Driver's License required.
• Ability to provide clear, concise information in writing, via phone and in-person.
• Prior collision estimating experience preferred.
• Familiar with estimating systems CCC1 preferred. I-CAR / ASE certification preferred.
• Strong organizational skills.
• Successful completion of background check required.

Responsibilities

• Serves as the primary point of contact for the customer throughout the repair process from the point of drop-off through the delivery of the completed vehicle.
• Prepares estimate for customer and or insurance partners according to manufacturer and Classic Collision guidelines.
• Partners with the insurance companies to manage customers claim to insure the best customer experience.
• Maintains communication with customers providing updates on repair process.
• Coordinates with technicians to confirm all aspects of the damages are identified.
• Maintains customer satisfaction scores according to company standards.
• Perform quality inspection prior to vehicle delivery to the customer.
• Perform other related duties as assigned.

Skills

Clear communication

Organizational skills

Customer service

Collision estimating experience

CCC1 estimating system

I-CAR / ASE certification

Background check

Tools

CCC1 estimating system

Job description

Classic Collision is seeking a Collision Estimator to serve as the primary contact for customers from drop-off to delivery. You will prepare estimates for customers and insurance partners while coordinating with insurers and technicians to ensure accurate damages are identified and a smooth claims process.

The role emphasizes integrity, customer service, and teamwork. The position offers paid weekly payroll, ongoing training, and a supportive team culture.