Collision Estimator: Customer-Focused Auto Repair Lead

Gerber Collision & Glass; Bethany (OK); On-site; USD 49,000 - 70,000; Full time

Benefits offered by this job

PTO

Parental Leave

Paid Holidays

Medical Insurance

401(k) Match

Disability & Life Insurance

Voluntary Life Insurance

Continuing Education

Safety Glasses

Uniform Stipend

Daily Pay

Job summary

Gerber Collision & Glass is seeking an Estimator to provide exceptional customer experiences while creating estimates and coordinating repairs for vehicles. You will document damage, parts needs, and communicate with customers and insurers throughout the process.

The role emphasizes aligning with team KPIs, DRP and insurance requirements, and ongoing participation in training and safety activities.

Qualifications

• Awareness of where to look for answers.
• Basic Computer Skills.
• Compliance for DRP’s Minimum of 1-year experience.
• Must be willing to complete I-CAR Training.
• Valid Driver’s License.

Responsibilities

• Ensure every customer interaction is documented, updated efficiently and accurately with pertinent details.
• Provide Customer with accurate and timely information, guiding them through the repair process and ensuring that they receive excellent customer service.
• Ensure compliance with all insurance client requirements, processes and metrics.
• Ensure compliance with all WOW Operating Way’s regarding customer drop-offs, repair planning, customer communication, and delivery.
• Communicate all customer requests and needs to appropriate team members.
• Provides positive energy when greeting customers in person and on the phone.
• Understanding of all required Insurance programs and procedures.
• Participate in daily “production walks” with the Management Team, as required.
• Support all team members when required.
• Participate in monthly Health & Safety and staff meeting (if required).
• Attend training, information sessions and workshops recommended by Store Manager.
• Maintain the store's KPI’s by maximizing role performance.
• Uphold the company's Core Values : Honesty, Integrity & Respect

Skills

Awareness of where to look for answers

Basic Computer Skills

Compliance for DRP’s 1-year experience

I-CAR Training willingness

Valid Driver’s License

Education

High School Diploma or equivalent

Job description

Gerber Collision & Glass is seeking an Estimator to provide exceptional customer experiences while creating estimates and coordinating repairs for vehicles. You will document damage, parts needs, and communicate with customers and insurers throughout the process.

The role emphasizes aligning with team KPIs, DRP and insurance requirements, and ongoing participation in training and safety activities.