Collision Estimator: Customer-First Repair Planner

Boyd Group; Fishers (IN); On-site; USD 50,000 - 100,000; Full time

Benefits offered by this job

Annual PTO plans

2 weeks of Paid Parental Leave

6 paid holidays annually

Medical, Prescription Drug, Dental & V

Vision Insurance effective Day 1

401(k) Retirement Plan with company

Employer Paid Short-Term Disability &

Additional Voluntary Life Insurance

Continuing Education Opportunities

Free Prescription or Non-Prescription

Annual Voluntary Uniform Stipend

Voluntary Daily Pay option available

Job summary

Gerber Collision & Glass is seeking an Estimator to deliver exceptional customer experiences by preparing accurate estimates and coordinating repairs with customers and insurance companies. You will document damage, specify parts, and align with the team to meet KPIs.

Responsibilities include handling customer communications, guiding through the repair process, and ensuring insurance program compliance. A strong emphasis on teamwork, safety, and continuous training is required.

Qualifications

• Knowledge of Repairs and OE Guidelines
• High School Diploma or equivalent
• Awareness of where to look for answers
• Basic Computer Skills
• Compliance for DRP’s Minimum of 1-year experience
• Must be willing to complete I-CAR Training
• Valid Driver’s License

Responsibilities

• Ensure every customer interaction is documented, updated efficiently and accurately with pertinent details
• Provide Customer with accurate and timely information, guiding them through the repair process and ensuring that they receive excellent customer service
• Ensure compliance with all insurance client requirements, processes and metrics
• Ensure compliance with all WOW Operating Ways regarding customer drop-offs, repair planning, customer communication, and delivery
• Communicate all customer requests and needs to appropriate team members
• Provides positive energy when greeting customers in person and on the phone
• Understanding of all required Insurance programs and procedures
• Participate in daily production walks with the Management Team, as required
• Support all team members when required
• Participate in monthly Health & Safety and staff meeting (if required)
• Attend training, information sessions and workshops recommended by Store Manager

Skills

Repair knowledge

OE guidelines

Basic computer skills

DRP compliance experience

I-CAR training willingness

Driver's license

DRP adherence awareness

Education

High School Diploma or equivalent

Job description

Gerber Collision & Glass is seeking an Estimator to deliver exceptional customer experiences by preparing accurate estimates and coordinating repairs with customers and insurance companies. You will document damage, specify parts, and align with the team to meet KPIs.

Responsibilities include handling customer communications, guiding through the repair process, and ensuring insurance program compliance. A strong emphasis on teamwork, safety, and continuous training is required.