Collision Estimator: End-to-End Repair & Service

Crash Champions; Vallejo (CA); On-site; USD 71,000 - 155,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Group Life Insurance

Disability Insurance

401k Retirement Plan with match

Referral Bonus (“Cash From Crash”)

5 Paid Holidays

Job summary

Crash Champions is seeking a customer-focused specialist to educate customers on the collision repair process, insurance steps, rights, and value. You will prepare and lock final estimates, oversee repairs, and maintain open, proactive communication with customers throughout the repair journey.

You will work with Body Technicians, review data, and ensure final paperwork and carrier requirements are completed. Competitive benefits and a comprehensive compensation range accompany the role.

Qualifications

• Customer service skills required.
• Ability to manage multiple tasks in a fast-paced environment.
• Knowledge of dealing with insurance partners preferred.
• Experience with estimating systems such as CCC One, Mitchell, and Audatex.

Responsibilities

• Educate customers on the repair process, insurance procedures, rights, techniques, safety and value.
• Complete initial estimates, write full estimates after evaluation, and lock final estimates.
• Manage each repair and ensure Crash Champions quality standards through in-process QC.
• Keep customers informed and provide the best possible experience.
• Review data with Body Technicians and complete post-scanning for each vehicle.
• Pre-close the final repair order, handle disbursement paperwork, and ensure carrier requirements are met.

Skills

Customer service

Organization & multitasking

Insurance knowledge

Fast-paced environment

Estimating systems (CCC One, Mitchell,

Job description

Crash Champions is seeking a customer-focused specialist to educate customers on the collision repair process, insurance steps, rights, and value. You will prepare and lock final estimates, oversee repairs, and maintain open, proactive communication with customers throughout the repair journey.

You will work with Body Technicians, review data, and ensure final paperwork and carrier requirements are completed. Competitive benefits and a comprehensive compensation range accompany the role.