Collision Estimator & Customer Experience Specialist

Gerber Collision & Glass; Watertown (WI); On-site; USD 47,000 - 80,000; Full time

Benefits offered by this job

Annual Paid Time Off (PTO) plans

Paid Parental Leave for Full time

6 paid holidays annually

Medical, Prescription Drug, Dental & V

401(k) Retirement Plan with company

Employer Paid Short-Term Disability &

Additional Voluntary Life Insurance

Continuing Education Opportunities

Safety Glasses annually

Annual Uniform Stipend

Voluntary Daily Pay option available

Job summary

Gerber Collision & Glass in Wisconsin is seeking an Estimator who will deliver an exceptional customer experience by accurately assessing vehicle damage and coordinating repairs, parts, and communication with customers and insurers.

You will document repairs, guide customers through the repair process, and work with the team to meet facility KPIs while maintaining compliance with DRP and insurance requirements. This role supports a high-volume collision and glass repair environment.

Qualifications

• Awareness of where to look for answers.
• Basic Computer Skills.
• Compliance for DRP’s Minimum of 1-year experience.
• Must be willing to complete I-CAR Training.
• Valid Driver’s License.

Responsibilities

• Ensure every customer interaction is documented, updated efficiently and accurately with pertinent details.
• Provide Customer with accurate and timely information, guiding them through the repair process and ensuring that they receive excellent customer service.
• Ensure compliance with all insurance client requirements, processes and metrics.
• Ensure compliance with all WOW Operating Ways regarding customer drop-offs, repair planning, customer communication, and delivery.
• Communicate all customer requests and needs to appropriate team members.
• Provides positive energy when greeting customers in person and on the phone.
• Understanding of all required Insurance programs and procedures.
• Participate in daily “production walks” with the Management Team, as required.
• Support all team members when required.
• Participate in monthly Health & Safety and staff meeting (if required).
• Attend training, information sessions and workshops recommended by Store Manager.

Skills

Awareness of where to look for answers

Basic Computer Skills

Compliance for DRP’s

I-CAR Training willingness

Valid Driver’s License

Education

High School Diploma or equivalent

Knowledge of Repairs and OE Guidelines

Job description

Gerber Collision & Glass in Wisconsin is seeking an Estimator who will deliver an exceptional customer experience by accurately assessing vehicle damage and coordinating repairs, parts, and communication with customers and insurers.

You will document repairs, guide customers through the repair process, and work with the team to meet facility KPIs while maintaining compliance with DRP and insurance requirements. This role supports a high-volume collision and glass repair environment.