Collision Repair Estimator & Customer Experience Lead

Gerber Collision & Glass; Sheboygan (WI); On-site; USD 46,800 - 80,000; Full time

Benefits offered by this job

Annual PTO plans

Paid parental leave

Paid holidays

Medical, dental & vision insurance day

401(k) with company match

Short-term disability & life insurance

Continuing education opportunities

Uniform stipend

Daily pay option

Job summary

Gerber Collision & Glass in Sheboygan, WI is seeking an Estimator who will deliver an exceptional customer experience while creating vehicle repair estimates and coordinating with customers and insurers throughout the process. You will assess damage, document repairs, and align with the team to meet KPIs.

You will need DRP knowledge, a valid driver's license, and a willingness to complete I-CAR training. Join a long-standing team that values integrity and continuous learning.

Qualifications

• Knowledge of Repairs and OE Guidelines.
• High School Diploma or equivalent.
• Awareness of where to look for answers.
• Basic Computer Skills.
• Compliance with DRP’s minimum of 1-year experience.

Responsibilities

• Ensure every customer interaction is documented, updated efficiently and accurately with pertinent details.
• Provide customers with accurate and timely information, guiding them through the repair process and ensuring excellent service.
• Ensure compliance with all insurance client requirements, processes and metrics.
• Ensure compliance with all WOW Operating Ways regarding customer drop-offs, repair planning, customer communication, and delivery.
• Communicate all customer requests and needs to appropriate team members.
• Provide positive energy when greeting customers in person and on the phone.
• Have an understanding of all required insurance programs and procedures.
• Participate in daily production walks with the Management Team, as required.
• Support all team members when required.
• Participate in monthly Health & Safety and staff meetings, if required.
• Attend training, information sessions and workshops recommended by Store Manager.

Skills

DRP knowledge

OE guidelines knowledge

Customer service

Communication skills

I-CAR Training

Valid driver's license

Education

High School Diploma or equivalent

Job description

Gerber Collision & Glass in Sheboygan, WI is seeking an Estimator who will deliver an exceptional customer experience while creating vehicle repair estimates and coordinating with customers and insurers throughout the process. You will assess damage, document repairs, and align with the team to meet KPIs.

You will need DRP knowledge, a valid driver's license, and a willingness to complete I-CAR training. Join a long-standing team that values integrity and continuous learning.