Collision Estimator: Customer Experience & Repairs

Holdings LLC; Killeen (TX); On-site; USD 60,000 - 100,000; Full time

Benefits offered by this job

Annual PTO

Paid Parental Leave

6 paid holidays

Health Insurance from Day 1

401(k) with company match

Short-Term Disability & Life Insurance

Continuing Education Opportunities

Uniform stipend

Voluntary Daily Pay option

Job summary

Gerber Collision & Glass in Killeen, TX seeks an Estimator to deliver exceptional customer experiences, prepare accurate vehicle damage appraisals, and coordinate repairs with teams and insurance providers. You will document communications, guide clients, and ensure adherence to DRP and WOW standards.

Role requires CCC1 experience plus 1–2 years in general ledger or accounts-related tasks, and 3–4 years in customer service excellence.

Qualifications

• Knowledge of Repairs and OE Guidelines.
• High School Diploma or equivalent.
• Basic Computer Skills.
• Compliance for DRP's Minimum of 1-year experience.

Responsibilities

• Ensure every customer interaction is documented, updated efficiently and accurately with pertinent details.
• Provide Customer with accurate and timely information, guiding them through the repair process and ensuring that they receive excellent customer service.
• Ensure compliance with all insurance client requirements, processes and metrics.
• Ensure compliance with all WOW Operating Ways regarding customer drop-offs, repair planning, customer communication, and delivery.
• Communicate all customer requests and needs to appropriate team members.
• Provides positive energy when greeting customers in person and on the phone.
• Understanding of all required Insurance programs and procedures.
• Participate in daily production walks with the Management Team, as required.
• Support all team members when required.
• Participate in monthly Health & Safety and staff meeting (if required).
• Attend training, information sessions and workshops recommended by Store Manager.

Skills

Customer service

Basic Computer Skills

Driver's License

Education

High School Diploma or equivalent

Job description

Gerber Collision & Glass in Killeen, TX seeks an Estimator to deliver exceptional customer experiences, prepare accurate vehicle damage appraisals, and coordinate repairs with teams and insurance providers. You will document communications, guide clients, and ensure adherence to DRP and WOW standards.

Role requires CCC1 experience plus 1–2 years in general ledger or accounts-related tasks, and 3–4 years in customer service excellence.