Collision Estimator: Customer Experience & Repairs

Boyd Group Services; Beaverton (OR); On-site; USD 60,000 - 86,000; Full time

Benefits offered by this job

Annual PTO

Paid parental leave

6 paid holidays

Medical and vision insurance from day

401(k) with match

Short-term disability & life insurance

Continuing education opportunities

Voluntary daily pay

Job summary

Gerber Collision & Glass is seeking an Estimator to deliver an exceptional customer experience by accurately assessing vehicle damage, documenting needed repairs, and coordinating with customers and insurance companies throughout the process. The estimator will work with the team to meet KPIs and ensure smooth repair workflow.

You will play a pivotal role in aligning all team members and communicating repair needs, while maintaining strong service standards and compliance across DRP requirements.

Qualifications

• Knowledge of Repairs and OE Guidelines.
• High School Diploma or equivalent.
• Awareness of where to look for answers.
• Basic Computer Skills.
• Compliance for DRP’s Minimum of 1-year experience.
• Awareness of where to look for answers.
• Basic Computer Skills.
• Compliance for DRP’s Minimum of 1-year experience.
• Must be willing to complete I-CAR Training.
• Valid Driver’s License.

Responsibilities

• Ensure every customer interaction is documented, updated efficiently and accurately with pertinent details
• Provide Customer with accurate and timely information, guiding them through the repair process and ensuring that they receive excellent customer service
• Ensure compliance with all insurance client requirements, processes and metrics
• Ensure compliance with all WOW Operating Ways regarding customer drop-offs, repair planning, customer communication, and delivery
• Communicate all customer requests and needs to appropriate team members
• Provides positive energy when greeting customers in person and on the phone
• Understanding of all required Insurance programs and procedures
• Participate in daily “production walks” with the Management Team, as required
• Support all team members when required
• Participate in monthly Health & Safety and staff meeting (if required)
• Attend training, information sessions and workshops recommended by Store Manager

Skills

Knowledge of repairs and OE guidelines

Basic computer skills

Awareness of where to look for answers

Valid driver’s license

I-CAR training

Education

High School Diploma or equivalent

Job description

Gerber Collision & Glass is seeking an Estimator to deliver an exceptional customer experience by accurately assessing vehicle damage, documenting needed repairs, and coordinating with customers and insurance companies throughout the process. The estimator will work with the team to meet KPIs and ensure smooth repair workflow.

You will play a pivotal role in aligning all team members and communicating repair needs, while maintaining strong service standards and compliance across DRP requirements.