Collision Estimator: Customer Experience Leader

Gerber Collision & Glass; Cary (NC); On-site; USD 50,000 - 100,000; Full time

Benefits offered by this job

Annual PTO

Parental Leave

Medical Insurance Day 1

401(k)

Short-Term Disability & Life Insurance

Voluntary Life Insurance

Continuing Education

Safety Glasses

Uniform Stipend

Daily Pay

Job summary

Gerber Collision & Glass in Cary, NC is hiring an Estimator to provide an outstanding customer experience while preparing vehicle damage estimates and coordinating repair needs with customers and insurers throughout the process.

You will document all interactions, stay aligned with the team to meet KPIs, and participate in training, safety meetings, and production walks. A high school diploma and DRP experience are required, plus basic computer skills and a valid driver’s license.

Qualifications

• Knowledge of Repairs and OE Guidelines
• High School Diploma or equivalent
• Awareness of where to look for answers
• Basic Computer Skills
• Compliance for DRP’s Minimum of 1-year experience

Responsibilities

• Ensure every customer interaction is documented, updated efficiently and accurately with pertinent details
• Provide Customer with accurate and timely information, guiding them through the repair process and ensuring that they receive excellent customer service
• Ensure compliance with all insurance client requirements, processes and metrics
• Ensure compliance with all WOW Operating Ways regarding customer drop-offs, repair planning, customer communication, and delivery
• Communicate all customer requests and needs to appropriate team members
• Provides positive energy when greeting customers in person and on the phone
• Understanding of all required Insurance programs and procedures
• Participate in daily "production walks" with the Management Team, as required
• Support all team members when required
• Participate in monthly Health & Safety and staff meeting (if required)
• Attend training, information sessions and workshops recommended by Store Manager

Skills

Basic Computer Skills

Valid Driver’s License

DRP Experience

Education

High School Diploma or equivalent

Job description

Gerber Collision & Glass in Cary, NC is hiring an Estimator to provide an outstanding customer experience while preparing vehicle damage estimates and coordinating repair needs with customers and insurers throughout the process.

You will document all interactions, stay aligned with the team to meet KPIs, and participate in training, safety meetings, and production walks. A high school diploma and DRP experience are required, plus basic computer skills and a valid driver’s license.