Collision Estimator: Drive Customer Experience & Results

Mobile Auto Solutions, LLC; Durham (NC); On-site; USD 50,000 - 100,000; Full time

Benefits offered by this job

Annual PTO

Paid Parental Leave

6 holidays

Insurance Day 1

401(k) match

Short-Term Disability

Voluntary Life Insurance

Continuing Education

Safety Glasses

Uniform Stipend

Daily Pay option

Job summary

Gerber Collision & Glass in Durham, NC is seeking an Estimator with CCC1 Estimating System expertise to deliver accurate damage appraisals and coordinate repair needs with customers and insurers. You will document interactions, communicate updates, and help drive KPIs across the team.

The role requires knowledge of DRP processes, OE guidelines, a high school diploma, basic computer skills, and a valid driver's license; willingness to complete I-CAR training; minimum 1 year DRP experience; and a

Qualifications

• Knowledge of CCC1 Estimating System
• Knowledge of Repairs and OE Guidelines
• High School Diploma or equivalent
• Awareness of where to look for answers
• Basic Computer Skills
• Compliance for DRP’s Minimum of 1-year experience

Responsibilities

• Ensure every customer interaction is documented, updated efficiently and accurately with pertinent details
• Provide Customer with accurate and timely information, guiding them through the repair process and ensuring that they receive excellent customer service
• Ensure compliance with all insurance client requirements, processes and metrics
• Ensure compliance with all WOW Operating Ways regarding customer drop-offs, repair planning, customer communication, and delivery
• Communicate all customer requests and needs to appropriate team members
• Provides positive energy when greeting customers in person and on the phone
• Understanding of all required Insurance programs and procedures
• Participate in daily “production walks” with the Management Team, as required
• Support all team members when required
• Participate in monthly Health & Safety and staff meeting (if required)
• Attend training, information sessions and workshops recommended by Store Manager

Skills

CCC1 Estimating System

Basic Computer Skills

DRP Knowledge

I-CAR Training Willingness

Valid Driver's License

Education

High School Diploma or equivalent

Tools

CCC1 Estimating System

Job description

Gerber Collision & Glass in Durham, NC is seeking an Estimator with CCC1 Estimating System expertise to deliver accurate damage appraisals and coordinate repair needs with customers and insurers. You will document interactions, communicate updates, and help drive KPIs across the team.

The role requires knowledge of DRP processes, OE guidelines, a high school diploma, basic computer skills, and a valid driver's license; willingness to complete I-CAR training; minimum 1 year DRP experience; and a