Collision Estimator – Customer‑Centric Repair Leader

Boyd Group Services; Winterville (NC); On-site; USD 50,000 - 100,000; Full time

Benefits offered by this job

Annual PTO

Parental Leave

Paid Holidays

Health Insurance Day 1

401(k) Match

Disability Insurance

Safety Glasses

Uniform Stipend

Daily Pay

Job summary

Gerber Collision & Glass in Winterville, NC is seeking an Estimator to provide an exceptional customer experience by producing accurate damage appraisals, coordinating repairs, and communicating with customers and insurers throughout the repair process.

The role requires knowledge of CCC1 Estimating System, DRP compliance, a high school diploma, basic computer skills, a valid driver’s license, and willingness to pursue I-CAR training.

Qualifications

• Knowledge of CCC1 Estimating System
• Knowledge of Repairs and OE Guidelines
• High School Diploma or equivalent
• Awareness of where to look for answers
• Basic Computer Skills
• Compliance for DRP’s Minimum of 1-year experience

Responsibilities

• Ensure every customer interaction is documented, updated efficiently and accurately with pertinent details
• Provide Customer with accurate and timely information, guiding them through the repair process and ensuring that they receive excellent customer service
• Ensure compliance with all insurance client requirements, processes and metrics
• Ensure compliance with all WOW Operating Ways regarding customer drop-offs, repair planning, customer communication, and delivery
• Communicate all customer requests and needs to appropriate team members
• Provides positive energy when greeting customers in person and on the phone
• Understanding of all required Insurance programs and procedures
• Participate in daily production walks with the Management Team, as required
• Support all team members when required
• Participate in monthly Health & Safety and staff meeting (if required)
• Attend training, information sessions and workshops recommended by Store Manager

Skills

CCC1 Estimating System

Basic Computer Skills

DRP experience

Valid Driver’s License

Education

High School Diploma

Job description

Gerber Collision & Glass in Winterville, NC is seeking an Estimator to provide an exceptional customer experience by producing accurate damage appraisals, coordinating repairs, and communicating with customers and insurers throughout the repair process.

The role requires knowledge of CCC1 Estimating System, DRP compliance, a high school diploma, basic computer skills, a valid driver’s license, and willingness to pursue I-CAR training.