Collision Estimator & Customer Experience Lead

Crash Champions; Wilsonville (OR); On-site; USD 65,000 - 146,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Group Life Insurance

Disability Insurance

401k Retirement Plan with match

Referral Bonus

5 Paid Holidays

Job summary

Crash Champions is seeking a dedicated professional to educate customers on the repair process, insurance procedures, rights, and value. You will complete initial estimates, write final estimates after full disassembly, and lock in the final numbers.

You will manage each repair from start to finish, perform in-process QC to meet quality standards, and keep customers informed about repair status for a superior experience.

Qualifications

• Customer service orientation with strong communication.
• Organized, able to multitask and manage time in fast-paced settings.
• Knowledge of insurance processes and partners.
• Experience in high-volume repair environments.
• Familiarity with estimating systems (CCC One, Mitchell, Audatex).

Responsibilities

• Educate customers on the repair process, insurance procedures, rights, and value.
• Complete initial estimates, write final estimates after evaluation, and lock final estimates.
• Manage each repair throughout the process and ensure Crash Champions’ quality standards by performing in-process QC.
• Keep every customer fully informed and updated on the status of their vehicle and provide the best possible experience.
• Review data procedures with Body Technicians and complete post-scanning for each vehicle in the repair process.
• Pre-close the final repair order, handle disbursement paperwork, address exceptions in the file and ensure carrier requirements are met.

Skills

Customer service

Organization & time management

Insurance knowledge

Fast-paced environment adaptability

Estimation systems knowledge

Tools

CCC ONE

Mitchell & Audatex

Job description

Crash Champions is seeking a dedicated professional to educate customers on the repair process, insurance procedures, rights, and value. You will complete initial estimates, write final estimates after full disassembly, and lock in the final numbers.

You will manage each repair from start to finish, perform in-process QC to meet quality standards, and keep customers informed about repair status for a superior experience.