Collision Estimator & Customer Experience Lead

Crash Champions; Tinley Park (IL); On-site; USD 65,000 - 151,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Group Life Insurance

Disability Insurance

401k Retirement Plan with match

Referral Bonus (Cash From Crash)

5 Paid Holidays

Job summary

Crash Champions in Tinley Park, IL, is seeking a full-time estimator to educate customers on repair processes, insurance procedures, and their rights while guiding the repair journey from intake to QC. You will prepare initial and final estimates, review data with Body Technicians, and ensure carrier requirements are met, with strong customer service and organization.

The role requires knowledge of CCC One and Audatex, thrives in a fast-paced environment, and offers competitive pay and

Qualifications

• Customer service skills required.
• Strong organization and multitasking with good time management.
• Knowledge of dealing with insurance partners preferred.
• Ability to work in a fast-paced environment.
• Familiarity with multiple estimating systems (CCC One, Mitchell, Audatex).

Responsibilities

• Educate customers on the repair process, insurance procedures, rights, and safety.
• Prepare initial estimates, complete estimates after disassembly, and lock final estimates.
• Manage repairs through the process and perform in-process QC.
• Keep customers informed and deliver an exceptional experience.
• Pull and review data procedures with Body Technicians and post-scan each vehicle.
• Pre-close final repair order, handle disbursement paperwork, and resolve file exceptions with carriers.

Skills

Customer Service Skills

Organization & multitasking

Knowledge of Insurance partners

Ability to work in fast-paced env

Tools

CCC One

Mitchell & Audatex

Job description

Crash Champions in Tinley Park, IL, is seeking a full-time estimator to educate customers on repair processes, insurance procedures, and their rights while guiding the repair journey from intake to QC. You will prepare initial and final estimates, review data with Body Technicians, and ensure carrier requirements are met, with strong customer service and organization.

The role requires knowledge of CCC One and Audatex, thrives in a fast-paced environment, and offers competitive pay and