Collision Estimator & Customer Experience Lead

Crash Champions; North Las Vegas (NV); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Group Life Insurance

Disability Insurance

401k Retirement Plan with match

Referral Bonus (Cash From Crash)

5 Paid Holidays

Job summary

Crash Champions in North Las Vegas is seeking an experienced Estimator to educate customers on repair processes and insurance steps. You will prepare initial and final repair estimates, manage repairs through completion, and ensure quality standards throughout the process.

You will communicate with customers frequently, coordinate with Body Technicians, perform post-scanning checks, and close out repair orders with proper documentation and carrier compliance. Regular full-time onsite role.

Qualifications

• Customer service skills.
• Strong organization, multitasking and time management.
• Knowledge of dealing with insurance partners preferred.
• Ability to thrive in a fast-paced environment.
• Familiarity with multiple estimating systems including CCC One, Mitchell & Audatex.

Responsibilities

• Educate customers on the process of vehicle repairs, insurance procedures, customer rights, repair techniques, safety, and value.
• Completes initial estimates, write complete estimates after full disassembly and damage evaluation, and lock final estimates.
• Manage each repair throughout the process and ensure Crash Champions’ quality standards by performing in-process QC.
• Keep every customer informed and updated on the status of their vehicle and provide the best possible experience for our customers.
• Able to pull and review all data procedures for/with Body Technicians and complete post-scanning for each vehicle in the repair process.
• Pre-close the final repair order, Handle disbursement paperwork, address exceptions in the file and ensure carrier specific requirements are complete.

Skills

Customer service

Multitasking

Adaptability

Fast-paced environment

Communication

Tools

CCC One

Mitchell

Audatex

Job description

Crash Champions in North Las Vegas is seeking an experienced Estimator to educate customers on repair processes and insurance steps. You will prepare initial and final repair estimates, manage repairs through completion, and ensure quality standards throughout the process.

You will communicate with customers frequently, coordinate with Body Technicians, perform post-scanning checks, and close out repair orders with proper documentation and carrier compliance. Regular full-time onsite role.