Collision Estimator & Customer Experience Lead

Boyd Group; Euless (TX); On-site; USD 55,000 - 100,000; Full time

Job summary

The Boyd Group is hiring an Estimator at Gerber Collision & Glass in Euless, TX. The role focuses on delivering an exceptional customer experience by assessing vehicle damage, preparing estimates, and coordinating repairs with customers and insurers.

You will work with DRP programs and insurance partners, maintain communication, and contribute to facility KPIs. A strong emphasis on service, accuracy, and teamwork is essential.

Qualifications

• High School Diploma or equivalent is required.
• Basic computer skills and DRP knowledge are preferred.
• Eligible to complete I-CAR training.

Responsibilities

• Document and update customer interactions with details
• Provide accurate information and guide customers through repair process
• Ensure compliance with insurance client requirements and metrics
• Follow WOW Operating Ways for drop-offs, planning, and communication
• Communicate customer requests to team members
• Provide positive energy when greeting customers
• Understand required insurance programs and procedures
• Participate in daily production walks with management
• Support team members as needed
• Attend monthly Health & Safety and staff meetings
• Attend training sessions and workshops

Skills

Basic Computer Skills

Valid Driver’s License

I-CAR Training

Education

High School Diploma or equivalent

Job description

The Boyd Group is hiring an Estimator at Gerber Collision & Glass in Euless, TX. The role focuses on delivering an exceptional customer experience by assessing vehicle damage, preparing estimates, and coordinating repairs with customers and insurers.

You will work with DRP programs and insurance partners, maintain communication, and contribute to facility KPIs. A strong emphasis on service, accuracy, and teamwork is essential.