Collision Estimator & Customer Experience Lead

Crash-Champions-Collision-Repair-Team-1; Allentown (Lehigh County); On-site; USD 65,000 - 144,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Group Life Insurance

Disability Insurance

401k Retirement Plan with match

Referral Bonus

5 Paid Holidays

Job summary

Crash Champions is a leading collision repair network with over 650 locations nationwide, offering comprehensive repair services and luxury EV capabilities through Crash Champions LUXE. The role focuses on educating customers, accurate estimating, and overseeing repairs while maintaining top-tier quality and customer experience.

Join a fast-growing MSO that emphasizes people-first service, competitive benefits, and ongoing professional development in a dynamic shop environment.

Qualifications

• Customer-facing role with strong service orientation.
• Ability to manage multiple tasks and adapt to a fast-paced shop environment.
• Knowledge of insurance procedures and partners is preferred.
• Familiarity with estimating software and repair processes is important.
• Experience with CCC One, Mitchell or Audatex is a plus.

Responsibilities

• Educate customers on repairs, insurance, rights, techniques, safety and value.
• Complete initial and final repair estimates after evaluation.
• Manage each repair, ensuring Crash Champions quality standards with in-process QC.
• Keep customers informed on vehicle status and experience.
• Review data with Body Technicians and complete post-scanning per vehicle.
• Pre-close the final repair order and handle disbursement paperwork.

Skills

Customer service

Organization & multitasking

Insurance knowledge

Fast-paced environment

Estimating systems knowledge

Tools

CCC One

Mitchell

Audatex

Job description

Crash Champions is a leading collision repair network with over 650 locations nationwide, offering comprehensive repair services and luxury EV capabilities through Crash Champions LUXE. The role focuses on educating customers, accurate estimating, and overseeing repairs while maintaining top-tier quality and customer experience.

Join a fast-growing MSO that emphasizes people-first service, competitive benefits, and ongoing professional development in a dynamic shop environment.