Collision Estimator: Customer‑Driven Claims & Repair Estimates

Classic Collision; Cleveland (TN); In loco; USD 40.000 - 80.000; Tempo pieno

Vantaggi offerti da questo lavoro

Paid Weekly

Continuous Training

Supportive Team Culture

401K Match

Medical/Dental/Vision

PTO - 6 Paid Holidays

Rewarding Work

Descrizione del lavoro

Classic Collision is seeking a Collision Estimator in Cleveland, TN to serve as the primary contact for customers from drop-off to delivery and to prepare estimates for customers and insurance partners. You will coordinate with insurers and technicians to ensure accurate repairs and maintain updates throughout the process.

The role emphasizes customer satisfaction and quality control, with benefits including medical/dental/vision and paid time off.

Competenze

• Prior collision estimating experience preferred.
• Familiar with CCC1 estimating system (CCC1) preferred.
• I-CAR / ASE certification preferred.
• Must be at least 18 years of age.
• Valid driver’s license required.
• Ability to provide clear, concise information in writing, via phone and in-person.
• Strong organizational skills.
• Successful completion of background check required.

Mansioni

• Serves as the primary point of contact for the customer throughout the repair process from the point of drop-off through the delivery of the completed vehicle.
• Prepares estimate for customer and or insurance partners according to manufacturer and Classic Collision guidelines.
• Partners with the insurance companies to manage customers claim to insure the best customer experience.
• Maintains communication with customers providing updates on repair process.
• Coordinates with technicians to confirm all aspects of the damages are identified.
• Maintains customer satisfaction scores according to company standards.
• Perform quality inspection prior to vehicle delivery to the customer.
• Perform other related duties as assigned.

Conoscenze

Collision estimating experience

Clear written communication

Strong organizational skills

Driver's license

Formazione

I-CAR / ASE certification

Strumenti

CCC1 estimating system

Descrizione del lavoro

Classic Collision is seeking a Collision Estimator in Cleveland, TN to serve as the primary contact for customers from drop-off to delivery and to prepare estimates for customers and insurance partners. You will coordinate with insurers and technicians to ensure accurate repairs and maintain updates throughout the process.

The role emphasizes customer satisfaction and quality control, with benefits including medical/dental/vision and paid time off.