Collision Estimator: Customer-Focused Claims & Estimates

Classic Collision Corporate Services LLC; Chattanooga (TN); Presencial; USD 42.000 - 75.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

401K match

Paid Time Off

6 Paid Holidays

Descripción de la vacante

Classic Collision Corporate Services LLC in Chattanooga is seeking a Collision Estimator to act as the primary point of contact for customers from drop-off to delivery and to prepare estimates for customers and insurance partners.

You will coordinate with insurers and technicians, maintain updates with customers, and work to ensure high customer satisfaction while following Classic Collision guidelines and processes.

Formación

• Must be at least 18 years old.
• Valid driver's license required.
• Ability to provide clear, concise information in writing, via phone and in-person.
• Familiar with estimating systems CCC1 preferred.
• I-CAR / ASE certification preferred.
• Strong organizational skills
• Successful completion of background check required.

Responsabilidades

• Serves as the primary point of contact for the customer throughout the repair process from the point of drop-off through the delivery of the completed vehicle.
• Prepares estimate for customer and or insurance partners according to manufacturer and Classic Collision guidelines.
• Partners with the insurance companies to manage customers claim to insure the best customer experience.
• Maintains communication with customers providing updates on repair process.
• Coordinates with technicians to confirm all aspects of the damages are identified.
• Maintains customer satisfaction scores according to company standards.
• Perform quality inspection prior to vehicle delivery to the customer.
• Perform other related duties as assigned.

Conocimientos

Clear communication

Valid driver's license

Strong organizational skills

Background check required

Team player

Herramientas

CCC1 estimating system

I-CAR certification

ASE certification

Descripción del empleo

Classic Collision Corporate Services LLC in Chattanooga is seeking a Collision Estimator to act as the primary point of contact for customers from drop-off to delivery and to prepare estimates for customers and insurance partners.

You will coordinate with insurers and technicians, maintain updates with customers, and work to ensure high customer satisfaction while following Classic Collision guidelines and processes.