Collision Estimator: Own the Customer Experience

Classic Collision; Dayton (TN); Presencial; USD 60.000 - 90.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Paid weekly

Training

Team culture

401K match

Medical/Dental/Vision

PTO & holidays

Rewarding work

Descripción de la vacante

Classic Collision is seeking a Collision Estimator in Dayton, TN to serve as the primary liaison with customers from drop-off to delivery, and to prepare estimates for customers and insurance partners per Classic Collision guidelines.

You will collaborate with insurance companies to manage claims and keep customers informed about repair progress, while coordinating with technicians to ensure all damages are identified and the vehicle is delivered to the customer's satisfaction.

Formación

• Must be at least 18 years old.
• Valid Driver's License Required
• Prior collision estimating experience preferred.
• Familiar with estimating systems CCC1 preferred.
• I-CAR / ASE certification preferred.
• Strong organizational skills
• Successful completion of background check required.

Responsabilidades

• Serves as the primary point of contact for the customer throughout the repair process from the point of drop-off through the delivery of the completed vehicle.
• Prepares estimate for customer and or insurance partners according to manufacturer and Classic Collision guidelines.
• Partners with the insurance companies to manage customers claim to insure the best customer experience.
• Maintains communication with customers providing updates on repair process.
• Coordinates with technicians to confirm all aspects of the damages are identified.
• Maintains customer satisfaction scores according to company standards.
• Perform quality inspection prior to vehicle delivery to the customer.
• Perform other related duties as assigned.

Conocimientos

Driver's license

Communication

Organizational skills

Collision estimating

CCC1 estimating system

ICAR certification

ASE certification

Background check

Herramientas

CCC1 software

Descripción del empleo

Classic Collision is seeking a Collision Estimator in Dayton, TN to serve as the primary liaison with customers from drop-off to delivery, and to prepare estimates for customers and insurance partners per Classic Collision guidelines.

You will collaborate with insurance companies to manage claims and keep customers informed about repair progress, while coordinating with technicians to ensure all damages are identified and the vehicle is delivered to the customer's satisfaction.