Collision Estimator - Customer-Centric Auto Repair

Crash-Champions-Collision-Repair-Team-1; Little Rock (AR); On-site; USD 65,000 - 150,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Group Life Insurance

Disability Insurance

401k Retirement Plan with match

Referral Bonus (“Cash From Crash”)

5 Paid Holidays

Job summary

Crash Champions is hiring to educate customers through the repair process, manage estimates, and oversee the repair lifecycle with meticulous QC. You will keep customers informed and coordinate with body technicians to ensure accurate post-scanning and finalization of repairs.

The role emphasizes strong communication, insurance coordination, and attention to detail in a fast-paced MSO environment.

Qualifications

• Customer service skills are required to educate customers on the repair process, insurance steps, and rights.
• Organization and multi-tasking skills with strong time management are needed in a fast-paced shop.
• Knowledge of dealing with insurance partners is preferred.
• Ability to operate in a fast-paced environment and manage multiple repairs.
• Familiarity with multiple estimating systems, CCC One preferred, Mitchell & Audatex.

Responsibilities

• Educate customers on the process of vehicle repairs, insurance procedures, customer rights, repair techniques, safety, and value.
• Completes initial estimates, write complete estimates after full disassembly and damage evaluation, and lock final estimates
• Manage each repair throughout the process and ensure Crash Champions’ quality standards by performing in-process QC.
• Keep every customer fully informed and updated on the status of their vehicle and provide the best possible experience for our customers.
• Able to pull and review all data procedures for/with Body Technicians and complete post-scanning for each vehicle in the repair process
• Pre-close the final repair order, Handle disbursement paperwork, address exceptions in the file and ensure carrier specific requirements are complete

Skills

Customer service

Organization & multitasking

Time management

Insurance knowledge

Fast-paced environment

CCC One

Mitchell & Audatex

Tools

CCC One

Mitchell & Audatex

Job description

Crash Champions is hiring to educate customers through the repair process, manage estimates, and oversee the repair lifecycle with meticulous QC. You will keep customers informed and coordinate with body technicians to ensure accurate post-scanning and finalization of repairs.

The role emphasizes strong communication, insurance coordination, and attention to detail in a fast-paced MSO environment.