Auto Collision Estimator — Customer-Focused Repair Lead

Classic Collision Corporate Services LLC; Virginia Beach (VA); On-site; USD 50,000 - 90,000; Full time

Benefits offered by this job

Paid Time Off

6 Paid Holidays

401K Match

Job summary

Classic Collision is seeking a Collision Estimator to serve as the primary contact for customers from drop-off through delivery of the repaired vehicle. You will prepare estimates for customers and insurance partners following manufacturer and Classic Collision guidelines, and coordinate with insurance to manage claims for a smooth experience.

You will maintain open communication with customers, ensure all damages are identified with technicians, and perform final quality inspection before

Qualifications

• Must be at least 18 years of age.
• Valid Driver's License Required
• Ability to provide clear, concise information in writing, via phone and in-person.
• Familiar with estimating systems CCC1preferred.
• I-CAR / ASE certification preferred.
• Strong organizational skills
• Successful completion of background check required.

Responsibilities

• Serves as the primary point of contact for the customer throughout the repair process from the point of drop-off through the delivery of the completed vehicle.
• Prepares estimate for customer and or insurance partners according to manufacturer and Classic Collision guidelines.
• Partners with the insurance companies to manage customers claim to insure the best customer experience.
• Maintains communication with customers providing updates on repair process.
• Coordinates with technicians to confirm all aspects of the damages are identified.
• Maintains customer satisfaction scores according to company standards.
• Perform quality inspection prior to vehicle delivery to the customer.
• Perform other related duties as assigned.

Skills

Communication

Organizational skills

Customer service

CCC1 estimating software

I-CAR / ASE certification

Driver's license

Tools

CCC1 estimating software

Job description

Classic Collision is seeking a Collision Estimator to serve as the primary contact for customers from drop-off through delivery of the repaired vehicle. You will prepare estimates for customers and insurance partners following manufacturer and Classic Collision guidelines, and coordinate with insurance to manage claims for a smooth experience.

You will maintain open communication with customers, ensure all damages are identified with technicians, and perform final quality inspection before