Collision Estimator – Client-Facing Auto Repair Specialist

Classic Collision; Indian Springs Village (AL); Presencial; USD 50 000 - 75 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Supportive Team Culture

401K matching

Paid holidays

Rewarding work

Resumo da oferta

Classic Collision is hiring a Collision Estimator to serve as the primary contact for customers from drop-off to delivery. You will prepare estimates for customers and insurers, coordinate with insurance, and keep clients informed about repair progress.

Role emphasizes collaboration with technicians, maintaining customer satisfaction, and performing quality checks before vehicle handover. Previous CCC1 familiarity and I-CAR/ASE certifications are preferred.

Qualificações

• Must be at least 18 years of age.
• Valid Driver's License required.
• Ability to provide clear, concise information in writing, via phone and in person.
• Familiar with CCC1 estimating system (preferred).
• I-CAR / ASE certification preferred.
• Strong organizational skills.
• Successful completion of background check required.

Responsabilidades

• Serves as the primary point of contact for the customer throughout the repair process from the point of drop-off through the delivery of the completed vehicle.
• Prepares estimate for customer and or insurance partners according to manufacturer and Classic Collision guidelines.
• Partners with the insurance companies to manage customers claim to insure the best customer experience.
• Maintains communication with customers providing updates on repair process.
• Coordinates with technicians to confirm all aspects of the damages are identified.
• Maintains customer satisfaction scores according to company standards.
• Perform quality inspection prior to vehicle delivery to the customer.
• Perform other related duties as assigned.

Conhecimentos

Strong organizational skills

Clear written and verbal communication

Customer service mindset

Ferramentas

CCC1 estimating system

Descrição da oferta de emprego

Classic Collision is hiring a Collision Estimator to serve as the primary contact for customers from drop-off to delivery. You will prepare estimates for customers and insurers, coordinate with insurance, and keep clients informed about repair progress.

Role emphasizes collaboration with technicians, maintaining customer satisfaction, and performing quality checks before vehicle handover. Previous CCC1 familiarity and I-CAR/ASE certifications are preferred.