Collision Estimator — Client-Centric Claims & Estimates

Classic Collision; Hampstead (NC); On-site; USD 60,000 - 85,000; Full time

Benefits offered by this job

Paid Weekly

Continuous Training

Supportive Team Culture

Company match 401K

Medical/Dental/Vision

Paid Time Off - 6 Paid Holidays

Rewarding Work

Job summary

Classic Collision is hiring a Collision Estimator in Hampstead, NC. The role involves serving as the main liaison with customers and insurers, preparing damage estimates, and coordinating with technicians to ensure accurate repairs and a smooth customer experience.

Eligible candidates should have collision estimating experience or familiarity with CCC1, along with strong communication and organizational skills. Equal opportunity employer; company benefits and weekly pay are offered.

Qualifications

• Must be at least 18 years of age.
• Valid Driver's License Required
• Ability to provide clear, concise information in writing, via phone and in-person.
• Prior collision estimating experience preferred.
• Familiar with estimating systems CCC1 preferred.
• I-CAR / ASE certification preferred.
• Strong organizational skills
• Successful completion of background check required.

Responsibilities

• Serves as the primary point of contact for the customer throughout the repair process from the point of drop-off through the delivery of the completed vehicle.
• Prepares estimate for customer and or insurance partners according to manufacturer and Classic Collision guidelines.
• Partners with the insurance companies to manage customers claim to insure the best customer experience.
• Maintains communication with customers providing updates on repair process.
• Coordinates with technicians to confirm all aspects of the damages are identified.
• Maintains customer satisfaction scores according to company standards.
• Perform quality inspection prior to vehicle delivery to the customer.
• Perform other related duties as assigned.

Skills

Customer service

Communication

Negotiation

Organizational

Education

High school diploma

I-CAR Certification

ASE Certification

Tools

CCC1 Estimating

Job description

Classic Collision is hiring a Collision Estimator in Hampstead, NC. The role involves serving as the main liaison with customers and insurers, preparing damage estimates, and coordinating with technicians to ensure accurate repairs and a smooth customer experience.

Eligible candidates should have collision estimating experience or familiarity with CCC1, along with strong communication and organizational skills. Equal opportunity employer; company benefits and weekly pay are offered.