Collision Estimator: Customer-Centric Claims & Estimates

Classic Collision; Douglasville (GA); On-site; USD 60,000 - 90,000; Full time

Benefits offered by this job

Paid weekly

Continuous training

Team culture

401K matching

Medical/Dental/Vision

Paid holidays

Rewarding work

Job summary

Classic Collision in Georgia is hiring a Collision Estimator to oversee the customer experience from drop-off to delivery. You will prepare estimates for customers and insurers, coordinate with insurance partners, and maintain ongoing communication on repair progress.

The role requires prior estimating experience, familiarity with CCC1, and strong organizational skills. Equal opportunity employer with comprehensive benefits and a commission-based pay structure.

Qualifications

• Must be at least 18 years old.
• Valid Driver's License required.
• Ability to provide clear, concise information in writing, via phone and in-person.
• Prior collision estimating experience preferred.
• Familiar with estimating systems CCC1 preferred.
• I-CAR / ASE certification preferred.
• Strong organizational skills
• Successful completion of background check required.

Responsibilities

• Serves as the primary point of contact for the customer throughout the repair process from the point of drop-off through the delivery of the completed vehicle.
• Prepares estimate for customer and/or insurance partners according to manufacturer and Classic Collision guidelines.
• Partners with the insurance companies to manage customers claim to insure the best customer experience.
• Maintains communication with customers providing updates on repair process.
• Coordinates with technicians to confirm all aspects of the damages are identified.
• Maintains customer satisfaction scores according to company standards.
• Perform quality inspection prior to vehicle delivery to the customer.
• Perform other related duties as assigned.

Skills

Clear communication

Driver's License

Organizational skills

Collision estimating

Tools

CCC1 estimating

Job description

Classic Collision in Georgia is hiring a Collision Estimator to oversee the customer experience from drop-off to delivery. You will prepare estimates for customers and insurers, coordinate with insurance partners, and maintain ongoing communication on repair progress.

The role requires prior estimating experience, familiarity with CCC1, and strong organizational skills. Equal opportunity employer with comprehensive benefits and a commission-based pay structure.