Collision Estimator

Jobtailor; Yuba City (CA); On-site; USD 70,000 - 100,000; Full time

Job summary

Crash Champions is seeking an experienced estimator in California to educate customers on repairs, insurance processes, and rights. You will progress from initial estimates to final approval, manage the repair workflow, and ensure quality control and carrier compliance throughout the process.

Responsibilities include post-disassembly damage evaluation, data review with technicians, post-scanning steps, and disbursement handling, while maintaining proactive customer communication.

Qualifications

• Customer service skills required.
• Strong organization and multi-tasking abilities.
• Excellent time management.
• Ability to adapt to a fast-paced environment.
• Knowledge of dealing with insurance partners preferred.
• Experience with fast-paced environments.
• Familiarity with multiple estimating systems.
• CCC One preferred.
• Mitchell & Audatex knowledge.

Responsibilities

• Educate customers on vehicle repair processes, insurance procedures, customer rights, repair techniques, safety, and value.
• Complete initial estimates.
• Write complete estimates after full disassembly and damage evaluation.
• Lock final estimates.
• Manage each repair throughout the process.
• Perform in-process quality control to meet Crash Champions’ standards.
• Keep customers informed on vehicle status.
• Review data procedures with body technicians.
• Complete post-scanning for each vehicle in the repair process.
• Pre-close the final repair order.
• Handle disbursement paperwork.
• Address exceptions in the file.
• Ensure carrier-specific requirements are complete.

Job description

• Educate customers on the process of vehicle repairs, insurance procedures, customer rights, repair techniques, safety, and value
• Complete initial estimates
• Write complete estimates after full disassembly and damage evaluation
• Lock final estimates
• Manage each repair throughout the process
• Perform in-process quality control to ensure Crash Champions’ standards
• Keep customers informed and updated on vehicle status
• Review all data procedures for/with Body Technicians
• Complete post-scanning for each vehicle in the repair process
• Pre-close the final repair order
• Handle disbursement paperwork
• Address exceptions in the file
• Ensure carrier-specific requirements are complete

Requirements

• Customer Service Skills
• Organization and multi-tasking skills
• Good time management
• Ability to adapt easily to fast-paced environment
• Knowledge of dealing with Insurance partners preferred
• Ability to deal with fast paced environments
• Knowledge of multiple estimating systems
• CCC one preferred
• Mitchell & Audatex

Core Competencies

Demonstrates expertise in vehicle repair processes, customer service, and insurance procedures while effectively managing repair workflows and ensuring quality control. Proficient in utilizing multiple estimating systems to provide accurate estimates and maintain customer communication.

Hard Skills

• Initial Estimates
• Complete Estimates
• Damage Evaluation
• Quality Control
• Post-Scanning
• Repair Order Management

Soft Skills

• Multi-Tasking Skills
• Time Management
• Adaptability

Industry Keywords

• Insurance Procedures
• Customer Rights
• Repair Techniques
• Crash Champions Standards
• Carrier-Specific Requirements