Collision Estimator

Jobtailor; Thomasville (NC); On-site; USD 45,000 - 65,000; Full time

Job summary

Crash Champions is seeking a Vehicle Estimator/Repair Coordinator in Thomasville, NC. You will educate customers on repairs, insurance procedures, and rights while overseeing estimates from initial to final, and manage repair workflows with quality control.

The role requires experience with multiple estimating systems (CCC One, Mitchell & Audatex), strong organization, and the ability to thrive in a fast-paced environment while keeping customers informed throughout the process.

Qualifications

• Customer service skills are essential for educating customers and maintaining clear communication.
• Strong organization and multi-tasking capabilities are required to manage multiple estimates and repairs.
• Ability to adapt to a fast-paced environment and work with insurance partners.

Responsibilities

• Educate customers on the repair process, insurance procedures, rights, and safety.
• Complete initial estimates and write complete estimates after full damage evaluation.
• Lock final estimates and manage each repair throughout the process.
• Perform in-process quality control to ensure Crash Champions' quality standards.
• Keep customers informed and updated on vehicle status.
• Review data procedures with Body Technicians and support post-scanning steps.

Skills

Customer Service

Organization

Multi-tasking

Time Management

Insurance Procedures Knowledge

Estimating Systems Knowledge

CCC One

Mitchell & Audatex

Tools

CCC One

Mitchell & Audatex

Job description

• Educate customers on the process of vehicle repairs, insurance procedures, customer rights, repair techniques, safety, and value


• Complete initial estimates


• Write complete estimates after full disassembly and damage evaluation


• Lock final estimates


• Manage each repair throughout the process


• Perform in-process quality control to ensure Crash Champions' quality standards


• Keep customers fully informed and updated on vehicle status


• Pull and review all data procedures for/with Body Technicians


• Complete post-scanning for each vehicle in the repair process


• Pre-close the final repair order


• Handle disbursement paperwork


• Address exceptions in the file


• Ensure carrier-specific requirements are complete

Requirements

• Customer Service Skills


• Organization and multi-tasking skills


• Good time management


• Ability to adapt easily to a fast-paced environment


• Knowledge of dealing with Insurance partners preferred


• Ability to deal with fast-paced environments


• Knowledge of multiple estimating systems


• CCC one preferred


• Mitchell & Audatex

Core Competencies

Demonstrates expertise in vehicle repair processes, customer service, and insurance procedures while managing repair workflows and ensuring quality control. Proficient in utilizing estimating systems to provide accurate assessments and maintain customer communication throughout the repair process.

Highest-signal resume keywords

• Customer Service Skills


• Knowledge Of Multiple Estimating Systems


• CCC One


• Mitchell & Audatex


• Quality Control Management

ATS Optimization Keywords

Hard Skills

• Initial Estimates


• Complete Estimates


• Damage Evaluation


• Post-Scanning


• Final Repair Order Management

Soft Skills

• Organization Skills


• Multi-Tasking Skills


• Time Management


• Adaptability

Industry Keywords

• Insurance Procedures


• Customer Rights


• Repair Techniques


• Safety Standards


• Carrier-Specific Requirements