Collision Estimator

Jobtailor; Irving (TX); On-site; USD 55,000 - 75,000; Full time

Job summary

Crash Champions is seeking a detail-oriented estimator liaison to educate customers about repair processes and insurance procedures. You will complete initial estimates, finalize full estimates after evaluation, and coordinate QC to ensure quality across the repair process.

Maintain clear customer communication, manage data review with Body Technicians, and handle final disbursement and paperwork with carrier requirements. Experience with CCC One or similar estimating systems is preferred.

Qualifications

• Customer service skills are required.
• Strong organization and multi-tasking skills.
• Good time management and ability to adapt to fast-paced environments.
• Knowledge of dealing with Insurance partners preferred.
• Ability to work in fast-paced environments.

Responsibilities

• Educate customers on repair processes, insurance procedures, rights, repair techniques, safety and value.
• Completes initial estimates, writes full estimates after evaluation, and locks final estimates.
• Manages each repair, ensuring Crash Champions’ quality standards with in-process QC.
• Keeps customers informed and provides the best possible experience.
• Review data procedures with Body Technicians and complete post-scanning for each vehicle.

Skills

Customer Service

Organization

Multi-tasking

Time management

Insurance partners

Fast-paced environments

Tools

CCC One

Mitchell

Audatex

Job description

Responsibilities

• Educate customers on the process of vehicle repairs, insurance procedures, customer rights, repair techniques, safety, and value.
• Completes initial estimates, write complete estimates after full disassembly and damage evaluation, and lock final estimates.
• Manage each repair throughout the process and ensure Crash Champions’ quality standards by performing in-process QC.
• Keep every customer fully informed and updated on the status of their vehicle and provide the best possible experience for our customers.
• Able to pull and review all data procedures for/with Body Technicians and complete post-scanning for each vehicle in the repair process.
• Pre-close the final repair order, Handle disbursement paperwork, address exceptions in the file and ensure carrier specific requirements are complete.

Requirements

• Customer Service Skills
• Organization and multi-tasking skills
• Good time management and the ability to adapt easily to fast-paced environment
• Knowledge of dealing with Insurance partners preferred
• Ability to deal with fast paced environments
• Knowledge of multiple estimating systems, CCC one preferred, Mitchell & Audatex