Collision Estimator

Jobtailor; Waukegan (IL); On-site; USD 42,000 - 72,000; Full time

Job summary

Crash Champions is seeking a detail-oriented estimator coordinator in Illinois to guide customers through repairs, insurance procedures, and rights, and to prepare and lock final estimates.

You will oversee each repair through the process, perform in‑process QC to meet quality standards, and keep customers informed about progress to ensure a smooth, customer-focused experience.

Qualifications

• Excellent customer service and communication skills.
• Strong organization, multitasking and time management.
• Knowledge of dealing with insurance partners preferred.
• Experience with estimating systems CCC One and Mitchell & Audatex.
• Ability to work in a fast-paced environment and manage multiple files.

Responsibilities

• Educate customers on vehicle repairs, insurance procedures, customer rights, repair techniques, safety, and value.
• Complete initial estimates, write complete estimates after full disassembly and damage evaluation, and lock final estimates.
• Manage each repair throughout the process and ensure Crash Champions’ quality standards by performing in-process QC.
• Keep every customer fully informed and updated on the status of their vehicle and provide the best possible experience for our customers.
• Pull and review all data procedures for/with Body Technicians and complete post-scanning for each vehicle in the repair process.
• Pre-close the final repair order, handle disbursement paperwork, address exceptions in the file and ensure carrier-specific requirements are complete.

Skills

Customer service

Time management

Insurance knowledge

Fast-paced environment

CCC One

Mitchell & Audatex

Job description

Responsibilities

• Educate customers on vehicle repairs, insurance procedures, customer rights, repair techniques, safety, and value.
• Complete initial estimates, write complete estimates after full disassembly and damage evaluation, and lock final estimates.
• Manage each repair throughout the process and ensure Crash Champions’ quality standards by performing in‑process QC.
• Keep every customer fully informed and updated on the status of their vehicle and provide the best possible experience for our customers.
• Pull and review all data procedures for/with Body Technicians and complete post‑scanning for each vehicle in the repair process.
• Pre‑close the final repair order, handle disbursement paperwork, address exceptions in the file and ensure carrier‑specific requirements are complete.

Requirements

• Customer Service Skills
• Organization and multi‑tasking skills, good time management, and the ability to adapt to a fast‑paced environment.
• Knowledge of dealing with Insurance partners preferred.
• Ability to deal with fast‑paced environments.
• Knowledge of multiple estimating systems, CCC One preferred, Mitchell & Audatex.