Collision Estimator

Jobtailor; Town of Montana (WI); On-site; USD 42,000 - 66,000; Full time

Job summary

Crash Champions is seeking a detail-oriented estimator coordinator to guide customers through the vehicle repair process and insurance steps. You will prepare initial estimates and finalize costs after full disassembly and damage assessment, while managing each repair to meet the company’s quality standards.

The role requires proficiency with multiple estimating systems, strong organizational skills, and the ability to communicate effectively with customers and insurance partners throughout the

Qualifications

• Customer service-focused role in auto repair and insurance workflow.
• Experience with estimating and damage evaluation for repair orders.
• Ability to manage repair process and ensure quality control per standards.
• Familiarity with post-scanning and data procedures in body shop.
• Knowledge of carrier-specific requirements and disbursement paperwork.

Responsibilities

• Educate customers on repairs, insurance procedures, rights, safety, and value.
• Complete initial estimates and update/lock final estimates after full evaluation.
• Manage each repair throughout, ensuring Crash Champions quality standards.
• Review data procedures with Body Technicians and complete post-scanning steps.
• Pre-close the final repair order and address exceptions as needed.

Skills

Customer Service Skills

Organization & Multi-tasking

Time Management

Adaptability

Insurance Partners Knowledge

Fast-paced Environment

Estimating Systems Knowledge

CCC One

Mitchell & Audatex

Data Procedures Review

Post-Scanning Completion

Tools

CCC One

Mitchell & Audatex

Job description

Educate customers on the process of vehicle repairs, insurance procedures, customer rights, repair techniques, safety, and value.
Complete initial estimates, write complete estimates after full disassembly and damage evaluation, and lock final estimates.
Manage each repair throughout the process and ensure Crash Champions’ quality standards by performing in-process QC.
Keep every customer fully informed and updated on the status of their vehicle and provide the best possible experience for customers.
Pull and review all data procedures for/with Body Technicians and complete post-scanning for each vehicle in the repair process.
Pre-close the final repair order.
Handle disbursement paperwork, address exceptions in the file, and ensure carrier-specific requirements are complete.

Requirements

• Customer Service Skills
• Organization and multi-tasking skills
• Good time management
• Ability to adapt easily to fast-paced environment
• Knowledge of dealing with Insurance partners preferred
• Ability to deal with fast paced environments
• Knowledge of multiple estimating systems
• CCC one preferred
• Mitchell & Audatex
• Ability to pull and review all data procedures for/with Body Technicians
• Ability to complete post-scanning for each vehicle in the repair process

Core Competencies

Demonstrates expertise in vehicle repair processes, customer service, and insurance procedures while ensuring quality standards and effective communication throughout the repair process. Proficient in utilizing multiple estimating systems to manage repair estimates and customer interactions efficiently.

Highest-signal resume keywords

• Customer Service Skills
• Knowledge Of Multiple Estimating Systems
• CCC One
• Mitchell & Audatex
• Ability To Complete Post-Scanning

ATS Optimization Keywords

Hard Skills

• Vehicle Repair Process
• Initial Estimates
• Final Estimates
• Damage Evaluation
• Quality Control
• Data Procedure Review
• Repair Order Pre-Close

Soft Skills

• Organization Skills
• Multi-Tasking Skills
• Time Management
• Adaptability

Industry Keywords

• Insurance Procedures
• Customer Rights
• Repair Techniques
• Crash Champions Standards