Collision Estimator

Jobtailor; Kansas; On-site; USD 50,000 - 70,000; Full time

Job summary

Crash Champions in Kansas is seeking an experienced vehicle estimator to educate customers on repair and insurance processes, generate initial and full estimates, and manage repairs from start to finish. You will ensure quality by in-process QC and keep customers informed throughout the repair journey.

The role requires strong customer service, organizational skills, and proficiency with CCC One and Audatex.

Qualifications

• Experience in vehicle repair estimation and insurance procedures.
• Ability to manage multiple estimates and communicate with customers.
• Familiarity with major estimating systems and industry partners.

Responsibilities

• Educate customers on the repair and insurance process.
• Complete initial estimates for vehicles in the shop.
• Write full estimates after damage evaluation and disassembly.
• Lock final estimates and manage each repair throughout the process.
• Perform in-process QC to meet quality standards.
• Keep customers informed about repair status.
• Review data procedures with Body Technicians.
• Complete post-scanning steps for each vehicle.
• Pre-close the final repair order and handle paperwork.
• Address exceptions and carrier-specific requirements.

Skills

Customer Service Skills

Organization Skills

Insurance Partners Knowledge

CCC One Proficiency

Audatex Knowledge

Tools

CCC One

Audatex

Job description

• Educate customers on the process of vehicle repairs, insurance procedures, customer rights, repair techniques, safety, and value
• Complete initial estimates
• Write complete estimates after full disassembly and damage evaluation
• Lock final estimates
• Manage each repair throughout the process
• Ensure Crash Champions' quality standards by performing in-process QC
• Keep every customer fully informed and updated on the status of their vehicle
• Pull and review all data procedures for/with Body Technicians
• Complete post-scanning for each vehicle in the repair process
• Pre-close the final repair order
• Handle disbursement paperwork
• Address exceptions in the file
• Ensure carrier specific requirements are complete

Requirements

• Customer Service Skills
• Organization and multi-tasking skills
• Good time management
• Ability to adapt easily to fast-paced environment
• Ability to deal with fast paced environments
• Knowledge of dealing with Insurance partners preferred
• Knowledge of multiple estimating systems
• CCC one preferred
• Mitchell & Audatex

Core Competencies

Demonstrates expertise in vehicle repair processes, customer service, and insurance procedures, ensuring quality standards and effective communication throughout the repair journey. Proficient in utilizing estimating systems to manage repair estimates and documentation efficiently.

Highest-signal resume keywords

• Customer Service Skills
• Organization Skills
• Knowledge of Insurance Partners
• CCC One Proficiency
• Mitchell & Audatex Knowledge

ATS Optimization Keywords

Hard Skills

• Vehicle Repair Estimation
• Damage Evaluation
• Quality Control
• Post-Scanning Procedures
• Final Repair Order Management

Soft Skills

• Multi-Tasking Skills
• Time Management
• Adaptability to Fast-Paced Environments