Collision Estimator

Jobtailor; Longwood (FL); On-site; USD 45,000 - 65,000; Full time

Job summary

Crash Champions is seeking a detail-oriented Repair Estimator/Coordinator to educate customers on repair and insurance processes, prepare estimates, and manage each repair from start to finish. You will coordinate with body technicians, perform post-scanning checks, and ensure quality control throughout the repair workflow.

Responsibilities include communicating vehicle status, aligning with carrier requirements, and closing out final orders with accurate paperwork.

Qualifications

• Customer service skills essential for client interaction.
• Organization and multi-tasking capabilities to handle cases.
• Strong time management for deadlines and workflows.
• Ability to adapt to a fast-paced environment in repair processes.
• Knowledge of dealing with Insurance partners preferred.
• Experience with fast-paced environments and workflows.
• Familiarity with multiple estimating systems used in shops.
• Proficiency in CCC One preferred.
• Proficiency in Mitchell & Audatex optional.

Responsibilities

• Educate customers on vehicle repair, insurance procedures, rights and safety.
• Complete initial estimates and write full estimates after evaluation.
• Lock final estimates and manage each repair throughout the process.
• Perform in-process quality control to meet Crash Champions standards.
• Keep customers informed on vehicle status and progress.
• Review data procedures with Body Technicians.
• Complete post-scanning for each vehicle in repair.
• Pre-close the final repair order and handle disbursement paperwork.
• Address exceptions and ensure carrier-specific requirements are met.

Skills

Customer Service Skills

Organization and multi-tasking skills

Good time management

Adaptability to fast-paced environment

Knowledge of dealing with Insurance–b2

Ability to deal with fast-paced Envi

Knowledge of multiple estimating

CCC One

Mitchell & Audatex

Tools

CCC One

Mitchell & Audatex

Estimating Systems

Job description

• Educate customers on vehicle repair processes, insurance procedures, customer rights, repair techniques, safety, and value
• Complete initial estimates and write complete estimates after full disassembly and damage evaluation
• Lock final estimates
• Manage each repair throughout the process
• Perform in-process quality control to ensure Crash Champions’ quality standards
• Keep customers informed and updated on vehicle status
• Review all data procedures for or with Body Technicians
• Complete post-scanning for each vehicle in the repair process
• Pre-close the final repair order
• Handle disbursement paperwork
• Address exceptions in the file
• Ensure carrier-specific requirements are complete

Requirements

• Customer Service Skills
• Organization and multi-tasking skills
• Good time management
• Ability to adapt easily to a fast-paced environment
• Knowledge of dealing with Insurance partners preferred
• Ability to deal with fast-paced environments
• Knowledge of multiple estimating systems
• CCC one preferred
• Mitchell & Audatex

Core Competencies

Demonstrates expertise in vehicle repair processes, customer service, and insurance procedures while effectively managing repair workflows and ensuring quality control. Proficient in utilizing estimating systems to provide accurate assessments and maintain customer communication throughout the repair process.

Highest-signal resume keywords

• Customer Service Skills
• Organization Skills
• Knowledge of Estimating Systems
• CCC One
• Mitchell & Audatex

Hard Skills

• Vehicle Repair Processes
• Initial Estimates
• Final Estimates
• Quality Control
• Post-Scanning

Soft Skills

• Multi-Tasking Skills
• Time Management
• Adaptability

Industry Keywords

• Insurance Procedures
• Customer Rights
• Repair Techniques
• Disbursement Paperwork
• Carrier-Specific Requirements