Collision Estimator

Jobtailor; Huntingdon Valley (PA); On-site; USD 42,000 - 64,000; Full time

Job summary

Jobtailor in United States, Pennsylvania, Huntingdon Valley seeks an experienced estimator/support role to educate customers and drive accurate vehicle repair estimates. You will manage the repair workflow, perform quality checks, and coordinate with insurers and technicians to ensure timely completion.

Ideal candidates have strong customer service skills, familiarity with CCC One or Mitchell & Audatex, and the ability to navigate fast-paced environments while maintaining accuracy and clear

Qualifications

• Experience with vehicle repair estimating processes.
• Knowledge of insurance procedures and customer rights.
• Ability to work with multiple estimating systems and carrier requirements.

Responsibilities

• Educate customers on repair processes, insurance procedures, customer rights, repair techniques, safety, and value.
• Complete initial estimates and write full estimates after evaluation.
• Lock final estimates and manage each repair throughout the process.
• Perform in-process quality control to maintain company standards.
• Keep customers informed about vehicle status and progress.
• Review data procedures with Body Technicians and post-scan steps.
• Pre-close the final repair order and handle disbursement paperwork.
• Address exceptions in files and ensure carrier-specific requirements are met.

Skills

Customer service skills

Organization & multi-tasking

Knowledge of estimating systems

CCC One

Mitchell & Audatex

Tools

CCC One

Mitchell & Audatex

Job description

• Educate customers on vehicle repair processes, insurance procedures, customer rights, repair techniques, safety, and value


• Complete initial estimates


• Write complete estimates after full disassembly and damage evaluation


• Lock final estimates


• Manage each repair throughout the process


• Perform in-process quality control to ensure Crash Champions’ quality standards


• Keep customers informed and updated on vehicle status


• Pull and review all data procedures for/with Body Technicians


• Complete post-scanning for each vehicle in the repair process


• Pre-close the final repair order


• Handle disbursement paperwork


• Address exceptions in the file


• Ensure carrier-specific requirements are complete

Requirements

• Customer Service Skills


• Organization and multi-tasking skills


• Good time management


• Ability to adapt easily to a fast-paced environment


• Knowledge of dealing with Insurance partners preferred


• Ability to deal with fast-paced environments


• Knowledge of multiple estimating systems


• CCC one preferred


• Mitchell & Audatex

Core Competencies

Demonstrates expertise in vehicle repair processes, customer service, and insurance procedures while effectively managing repair workflows and ensuring quality control. Proficient in utilizing estimating systems to provide accurate assessments and maintain customer communication throughout the repair process.

Highest-signal resume keywords

• Customer Service Skills


• Organization and Multi-Tasking Skills


• Knowledge of Multiple Estimating Systems


• CCC One


• Mitchell & Audatex

Hard Skills

• Initial Estimates


• Complete Estimates


• Damage Evaluation


• Quality Control


• Post-Scanning

Soft Skills

• Good Time Management


• Adaptability to Fast-Paced Environments

Industry Keywords

• Insurance Procedures


• Repair Techniques


• Customer Rights


• Disbursement Paperwork


• Carrier-Specific Requirements