Collision Customer Experience Specialist - Portsmouth

Caliber Collision; Portsmouth (VA); In loco; USD 22.000 - 28.000; Tempo pieno

Vantaggi offerti da questo lavoro

Medical benefits from day one

Dental benefits from day one

Vision benefits from day one

Overtime pay

Descrizione del lavoro

Caliber Collision in Portsmouth, VA is hiring a Customer Service Consultant to greet customers, assess needs, and provide guidance. The role supports Collision Estimators with drop-offs, mapping and photographing vehicles, and arranging customer transportation.

You will prepare paperwork and ensure smooth deliveries while communicating with customers and vendors to uphold service standards. The position emphasizes teamwork, adherence to SOPs, and delivering world-class customer service in a

Competenze

• 2+ years of customer-facing experience.
• Sales experience is a plus.
• Valid driver’s license and eligibility for company insurance policy.

Mansioni

• Greet customers in person or by phone and determine their needs, providing guidance and assistance as required.
• Assist Collision Estimators by handling drop-offs, mapping/marking and photographing vehicles.
• Arrange customer transportation as needed.
• Prepare paperwork and perform active customer deliveries.
• Communicate with customers, clients, teammates and vendors to ensure correct and efficient repairs, while following SOPs and industry guidelines.

Conoscenze

Customer service

Sales experience

Descrizione del lavoro

Caliber Collision in Portsmouth, VA is hiring a Customer Service Consultant to greet customers, assess needs, and provide guidance. The role supports Collision Estimators with drop-offs, mapping and photographing vehicles, and arranging customer transportation.

You will prepare paperwork and ensure smooth deliveries while communicating with customers and vendors to uphold service standards. The position emphasizes teamwork, adherence to SOPs, and delivering world-class customer service in a