Collision Customer Experience Specialist

Quality Collision Group; Virginia; On-site; USD 34,000 - 52,000; Full time

Benefits offered by this job

Medical Insurance

Vision Insurance

Life Insurance

Paid Holidays and Vacation

401(k) with employer match

Paid Training

Job summary

Quality Collision Group, owner of Bruce's Super Body Shops, seeks a Customer Service Representative to be the friendly face guiding customers through the collision repair journey. You will schedule repairs, manage repair orders, handle payments, and coordinate with customers, insurers, and internal teams to ensure a smooth experience.

The ideal candidate has at least one year of customer service or automotive admin experience, strong communication skills, and the ability to multitask in a

Qualifications

• Minimum 1 year of customer service or administrative experience in the collision repair or automotive repair industry required.
• Experience with CCC ONE or comparable collision management software preferred.
• Strong interpersonal, written, and verbal communication skills.
• Organized, process-driven, and detail oriented with the ability to manage multiple priorities.

Responsibilities

• Answer incoming calls and greet customers professionally.
• Create and maintain repair orders in the shop management system.
• Schedule repairs, appointments, and rental vehicles.
• Coordinate routine communication with customers, insurers, and internal teammates.
• Process payment receipts and support accounts-receivable follow-up.
• Close repair orders and maintain complete front-office documentation.
• Assist with customer vehicle delivery and final paperwork.
• Prepare or support monthly reporting and administrative tasks.
• Maintain a clean, organized, and customer-focused front-office environment.

Skills

Customer service

Administrative support

Communication skills

Multitasking

Tools

CCC ONE

Job description

Quality Collision Group, owner of Bruce's Super Body Shops, seeks a Customer Service Representative to be the friendly face guiding customers through the collision repair journey. You will schedule repairs, manage repair orders, handle payments, and coordinate with customers, insurers, and internal teams to ensure a smooth experience.

The ideal candidate has at least one year of customer service or automotive admin experience, strong communication skills, and the ability to multitask in a